Kiara Parker

• Handling check ins & check outs
• Guest Satisfaction
• Working in a timely manner
• Standing for long periods of time
• Time management
• Working in Peak Season
• High-stress situations, maintaining professionalism under pressure while resolving disputes or conflicts.
• Answering phone calls
• Responding to guest requests for products, information and services
• Sales growth and upselling.
• Training new customer services representatives
• Cross referencing FTI's and TPI's to ensure all guest reservations are taken care of.
• Printing an abundance of reports for different departments.
• Negotiating solutions with dissatisfied customers, turning potential negative reviews into positive feedback

The time period spent at this establishment is divided into two different times, 6/2018-10/2019 and then again 8/2024-3/2024

• Office Assistant Duties
• Answering phone calls/transferring
• Inputting inventory
• Filing/Organization
• Copying/Faxing important documents

Team Leader Duties:

• Greeting all guests with exceptional customer service.
• Checking in all guests, ensuring all valid waivers are sufficient.
• Opening/Closing the establishment.
• Counting tills, money handling
• Resolving all conflict in a positive manner
• Hiring/Onboarding
• Character Development
• Always maintaining cleanliness/organization of the park
• Making sure all employees are following orderly conduct to ensure successful shifts for every department
• Evaluating team member performances and giving constructive criticism

Events Manager Duties:

• Scheduling all birthday parties & employees
• Mandatory to work every weekend
• Teaching food safety
• Working extremely well under pressure and fast paced environments.
• Meeting the expectations of both the parents and their children.
• Most importantly, creating memorable moments to last a lifetime!

• Answering customer questions about hours, seating, and menu information.
• Working quickly and efficiently to get guests seated.
• Standing for long periods of time (between 4-12hrs).
• Opening Store
• Guest Satisfaction
• Completing end of shift side work
• Moving tables and adjust seating to accommodate groups with special requests.
• Completing all assessments for further knowledge of my position.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service
• Helping servers food/drink run.