Kiara Parker
St Louis,MO
Summary
Professional with solid background in financial industry, prepared for this role. Skilled in loan assessment, risk analysis, and customer service, ensuring optimal client satisfaction and compliance. Strong focus on team collaboration and adaptability, enabling effective response to changing business needs. Reliable and results-driven, consistently contributing to organizational success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Loan Officer
First Cash Financial Services
01.2015 - Current
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Collaborated with underwriters to expedite loan approvals and close deals in a timely manner.
- Examined customer loan applications for loan approvals and denials.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Assisted customers with completing loan applications and other paperwork.
Pharmacy Technician
Walgreen's Pharmacy
10.2011 - 12.2014
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Cashier
HMS Host International
07.2009 - 04.2011
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Retail Sales Associate
Rainbow Apparel
06.2007 - 02.2009
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Helped customers complete purchases, and locate items.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Answered questions about store policies and addressed customer concerns.
Education
No Degree - Patient Care Technician
William J Harrison Education Center
St Louis, MO05-2012
High School Diploma -
Clyde C Miller Career Academy
St Louis, MO05-2008
Skills
- Database management
- Documentation review
- Relationship building and management
- Financial advising
- Client relations
- Sales expertise
- Customer service-focused
- Loan servicing
- Customer service
- Critical thinking
- Data entry
- Active listening
- Problem resolution
- Confidentiality and HIPAA
- Team collaboration
Certification
- Certified Patient Care Assistant/Associate (CPCA/CPCT/A)/Nurse Tech certification- National Healthcareer Association for various patient care roles.
- First Aid Certification - American Red Cross or American Heart Association.
- Licensed Pharmacy Technician - State Boards of Pharmacy.
Languages
English
Native or Bilingual
Timeline
Loan Officer
First Cash Financial Services
01.2015 - Current
Pharmacy Technician
Walgreen's Pharmacy
10.2011 - 12.2014
Cashier
HMS Host International
07.2009 - 04.2011
Retail Sales Associate
Rainbow Apparel
06.2007 - 02.2009
- Certified Patient Care Assistant/Associate (CPCA/CPCT/A)/Nurse Tech certification- National Healthcareer Association for various patient care roles.
- First Aid Certification - American Red Cross or American Heart Association.
- Licensed Pharmacy Technician - State Boards of Pharmacy.
No Degree - Patient Care Technician
William J Harrison Education Center
High School Diploma -
Clyde C Miller Career Academy
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