Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kiara Pensinger

Hagerstown,MD

Summary

Results-driven Process Assistant with expertise in optimizing operations and enhancing team performance. Skilled in identifying gaps and implementing solutions that led to significant reductions in dwelling inventory and recovery of misplaced assets. Experienced in developing leaders, ensuring safety compliance, and utilizing data for effective decision-making. Aiming to transition to an Area Manager role to further drive business outcomes and operational excellence.

Overview

4
4
years of professional experience

Work History

Process Assistant

Amazon
Maugansville, MD
04.2024 - Current

Ownership/Deliver Results/Dive Deep/Hire and Develop the Best/Earn Trust/Insist on the Highest Standard/Frugality/Bias for Action

  • Reduced DIOT dwelling inventory by 78% (542 units), from 696 to 154 units, by implementing daily staffing, zone-based workflows, and inventory tracking mechanisms. (Ownership, Deliver Results, Dive Deep)
  • Recovered $29,793.79 in misplaced inventory across 10 bin collisions by tracing inventory through operational areas and trailers, preventing potential inventory loss and downstream fulfillment issues. (Ownership, Deliver Results, Dive Deep)
  • Onboarded and developed 7–10 Area Managers through hands-on operational training and Amazon Experience Week, strengthening leadership readiness and cross-functional understanding. (Hire and Develop the Best, Earn Trust)
  • Reduced indirect labor hours while maintaining operational execution by dynamically flexing Process Assistants across Inbound and Outbound functions based on real-time operational needs. (Insist on the Highest Standards, Frugality)
  • Maintained 100% weekly completion of Standard Work safety requirements and supported a 135-day recordable-free streak, the longest in site history, through proactive compliance tracking and follow-up. (Insist on the Highest Standards, Bias for Action)

Seasonal Process Assistant

Amazon
Maugansville, MD
09.2023 - 04.2024
  • Supported daily operational tasks to maintain efficient workflow and strict adherence to safety protocols.
  • Trained new employees on standard operating procedures and safety measures, enhancing their readiness for the role.
  • Mentored new staff members on proper process execution techniques, helping them develop valuable skills that translated into career growth opportunities.
  • Mentored new staff on process execution techniques, fostering skill development and promoting career advancement.
  • Graduated from WWGS Grocery Talent Academy, acquiring essential skills for a career in grocery retail.

Associate

Amazon
Maugansville, MD
04.2022 - 09.2023
  • Executed loading and unloading of shipments to ensure accurate order fulfillment.
  • Adapted to various roles within the warehouse, including receiving, shipping, and inventory control duty.
  • Loaded and unloaded shipments, ensuring accuracy in order fulfillment.
  • Operated manual and mechanical equipment to load and unload materials from transport vehicles.

Education

Bachelor of Science - Criminology

Penn State Mont Alto
Mont Alto, PA

Associate of Science - Mechanical Engineering

Saint Francis University
Loretto, PA
04-2018

High School Diploma -

Central Fulton High School
McConnellsburg, PA
04-2018

Skills

    Operations Management Process Improvement Inventory Management Labor Optimization Data Analysis Root Cause Analysis Workforce Management Safety & Compliance KPI Tracking Performance Management Leadership Development Training & Onboarding Cross-Functional Collaboration Continuous Improvement Resource Optimization

Timeline

Process Assistant

Amazon
04.2024 - Current

Seasonal Process Assistant

Amazon
09.2023 - 04.2024

Associate

Amazon
04.2022 - 09.2023

Bachelor of Science - Criminology

Penn State Mont Alto

Associate of Science - Mechanical Engineering

Saint Francis University

High School Diploma -

Central Fulton High School