Kiara Pore
Houston
Summary
Results-driven account manager with extensive experience in customer retention and data management. Known for meticulous attention to detail and a commitment to operational efficiency, leveraging CRM tools to foster lasting client relationships.
Overview
10
10
years of professional experience
Work History
Sales Representative
Comcast
Philadelphia
04.2025 - Current
- Manage customer accounts while processing service requests efficiently.
- Utilize CRM software to track customer interactions and follow-ups.
- Updated existing records with new or revised information as needed.
- Collected and organized information for entry, prioritizing entries to increase efficiency.
Customer Service Representative II
Edward Jones
Houston
08.2022 - 04.2025
- Handled and approved money transfers from client accounts (cash, retirement, advisory, 529 education) via ACH, checks, or wire, ensuring compliance with financial regulations.
- Entered data into company database with high accuracy and timeliness, supporting operational efficiency.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Verified accuracy and completeness of data entries, maintaining data integrity in the database system.
- Protected sensitive information by ensuring strict confidentiality protocols were followed.
Retention Specialist
AT&T
Houston
02.2020 - 07.2022
- Developed and implemented customer retention strategies that increased client loyalty and satisfaction.
- Negotiated with customers to achieve mutually beneficial outcomes, strengthening business relationships.
- Executed accurate and efficient data entry for orders, invoices, and shipping documents.
- Performed data entry for orders, invoices and shipping documents.
Resident Assistant
Residential life & housing
Houston
08.2016 - 07.2020
- Facilitated conflict resolution and mediation to promote positive community living.
- Documented resident interactions and incidents to ensure accountability and support for residents' needs.
- Performed regular room inspections to uphold housing policies and maintain a safe environment.
- Provided administrative support including filing, data entry, and record keeping.
Education
Bachelor of Science - Health Studies
Texas Southern University
Houston, TXSkills
- Sales techniques
- Customer retention strategies
- Account management
- Customer service excellence
- CRM proficiency
- Data management
- Attention to detail
- Data entry accuracy
- Systems and software expertise
- Time management
- Effective communication
Timeline
Sales Representative
Comcast
04.2025 - Current
Customer Service Representative II
Edward Jones
08.2022 - 04.2025
Retention Specialist
AT&T
02.2020 - 07.2022
Resident Assistant
Residential life & housing
08.2016 - 07.2020
Bachelor of Science - Health Studies
Texas Southern University