Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Kiara Porter

Petaluma,CA

Summary

Reliable and upbeat Apparel Associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.


As Customer Service Representative bringing skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.


Enthusiastic and driven candidate with proven experience in fast-paced restaurant settings. Committed to providing friendly and professional service to customers to maintain consistent revenue.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Hahnemann Laboratories
05.2021 - 08.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Picked orders, scanned products and packed boxes.
  • Checked shipments against paperwork and signed documents.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked with and on the FDA website to get remedies approved and registered for sale.

Apparel Associate

Dicks Sporting Goods
09.2022 - 09.2023
  • Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
  • Greeted and interacted with over customers to assist in selecting and locating merchandise.
  • Displayed and organized products in store to help customers locate products easily.
  • Selected, recommended and located merchandise based on customer needs and desires.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Cleaned, closed, and secured store at end of shift.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Front of House

Acme Burger
06.2023 - 08.2023
  • Established welcoming atmosphere by greeting each guest warmly.
  • Helped guests at tables when in need of assistance.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Greeted customers entering store and responded promptly to customer needs.
  • Removed trash, debris and other waste materials from premises.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.

Education

High School Diploma -

Casa Grande High School
Petaluma, CA
06.2023

Skills

  • Dependable and Responsible
  • Flexible and Adaptable
  • Problem Resolution
  • Excellent Communication
  • Customer Needs Assessment
  • Product Knowledge
  • Reliable and Responsible
  • Organizational Skills
  • Problem-Solving
  • Time Management

Additional Information

Thank you for taking the time to read my resume. I am currently 18 years old and a first-year undergraduate student at Willamette University. I have been in the workforce for about 2 years now and am currently working on getting my bachelors degree and then working towards a career in dentistry. I love to take on challenges and face new environments, and be a part of different communities and meet new people. My hobbies include lacrosse, which I played on elite level with a club team for three years and now play in the NCAA division 3 level, volunteering at my local animal shelter, and dedicating four to five days a week to rigorous gym sessions, driven by both my commitment to lacrosse and a personal pursuit of physical well-being and enjoyment.

Timeline

Front of House

Acme Burger
06.2023 - 08.2023

Apparel Associate

Dicks Sporting Goods
09.2022 - 09.2023

Customer Service Representative

Hahnemann Laboratories
05.2021 - 08.2021

High School Diploma -

Casa Grande High School
Kiara Porter