Kiara Porter
St Joesph Hospital
Paterson,NJ
14
years of professional experience
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Work History
Dietary Aide
3 Years 7 Months- Collaborated with nursing staff to address dietary needs and preferences for patient care plans.
- Coordinated special diet requests, ensuring compliance with nutritional requirements for diverse patient populations.
- Kept all kitchen areas clean, tidy and free of hazards.
Lab Aide
3 Months- Clean and maintain lab equipment
- Use testing items and subjects to gather results
- Gather data and information from test subjects
- Monitor ongoing tests and experiments, noting any differences
Remote Payroll Specialist
2 Years 4 Months- Reviewed timesheets for accuracy and completeness prior to processing payroll.
- Provided timely customer service support to employees regarding questions about their paychecks or other payroll issues.
- Reviewed timecards at month end to ensure accuracy before approving payment.
DIETARY AIDE
1 Year- Help prepare meal for residents
- Make sure kitchen area is clean
- Set up dining area twice a day for residents.
SALES ASSOCIATE/CASHIER
4 Months- Greet customers, and provide customer service at register
- Operate cash register to charge out customer purchases
- Assist customers when they need help on the sales floor
- Maintain and replenish merchandise displays to keep the store neat and organized.
CASHIER/PACKER
1 Year- Provide customer service at counter
- Operate cashier register to charge out customer purchases
- Pack orders properly.
RECEPTIONIST
3 Years- Answered phones, took messages
- Greeted customers to sign up memberships
- Utilized Microsoft office suites to communicate via email, create signs
Patient Account Representative
1 Year 6 Months- Coordinated with healthcare providers to gather necessary documentation for claims submission.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Maintained accurate records of all transactions, ensuring timely payments from patients and insurance providers.
- Analyzed patient data to identify billing trends and recommend process improvements.
Education
Externship
160 hours practical experience under the direct supervision of a physician.
Dr. Saba, Clifton, NJ
Obtained patients vital sign, prepared injections.
Assisted with GYN exams and procedures, scheduled appointments
Pulled, filed and updated medical records.
Areas of Study:
Anatomy and physiology, human relations, medical law
and ethics, pharmacology, OSHA and HIPPA guidelines
Patient reception, appointment scheduling, medical records,
insurance procedures, filing and compute applications
utilizing medical software
Venipunctures, EKG, urinalysis, vital signs, assisting
with minor office surgery, First aid and CPR.
Fire arm training, Knowledge of criminal law, CCTV
surveillance
Observant and attentive, crime prevention expertise,
solid work ethics and integrity.
Highschool Diploma
Skills
CPR CERTIFIED
Microsoft outlook
Microsoft powerpoint
Microsoft Excel
Kitchen Experience
Certified Patient Financial Services Specialist
Dietary Aide Experience
Food Preparation
Food Service
Meal Preparation
Sora certified (armed security)
Specimen Processing
Clinical lab settings
Timeline
Patient Account Representative
St Joesph Hospital
02.2025 - CurrentRead More
Dietary Aide
St joseph hospital
07.2021 - 02.2025Read More
Lab Aide
Bio reference
07.2020 - 10.2020Read More
DIETARY AIDE
ATRIUM POST ACUTE CARE
12.2017 - 12.2018Read More
Remote Payroll Specialist
The Assurance Group Inc
01.2017 - 05.2019Read More
SALES ASSOCIATE/CASHIER
BURLINGTON
09.2016 - 01.2017Read More
CASHIER/PACKER
K-mart
12.2014 - 12.2015Read More
RECEPTIONIST
FACEOFF BOXING ACADEMY
12.2012 - 12.2015Read More
KENNEDY HIGH SCHOOL
Highschool Diploma
Read More
FORTIS INSITITUTE
Externship
Read More