KIARA RANDALL
Jamaica,NY
Summary
Results-driven professional with 5+ years in healthcare and customer support. Experienced in Epic (EHR) systems, managing patient registration, scheduling, and insurance processes. Currently pursuing a Bachelor's degree in Computer Science, focusing on software engineering. Strong problem-solving, system navigation, and user-support capabilities enhance operational efficiency.
Overview
1
1
year of post-secondary education
6
6
years of professional experience
Work History
Client Care Representative
AAA Northeast
08.2025 - Current
- Manage member requests for emergency roadside assistance in a high-volume call center environment, coordinating timely service while maintaining accurate information.
- Gather, verify, and document member information and service details across internal systems with strong attention to accuracy.
- Navigate internal systems to research member issues, identify appropriate solutions, and communicate clear next steps.
- Provide calm, professional support during stressful and time-sensitive situations.
- Prepare and submit complaint reports for compliance review when issues require additional investigation or follow-up.
Customer Service Specialist
T. Rowe Price
01.2022 - 07.2025
- Provided customer support for financial accounts, transactions, account maintenance, and related service inquiries.
- Researched and resolved customer issues by navigating internal systems and following established policies and procedures.
- Maintained thorough and accurate records of customer interactions, account activity, and issue resolution.
- Educated clients on account features, policies, procedures, and available services.
- Handled sensitive customer information while adhering to established compliance and regulatory requirements.
Administrative Assistant
University of Maryland
03.2021 - 11.2021
- Worked in a healthcare environment using Epic electronic health record (EHR) software to support daily patient and administrative operations.
- Assisted with patient registration and scheduling, ensuring patient information was entered and maintained accurately.
- Accessed and verified patient information within Epic while handling sensitive information with professionalism and attention to detail.
- Worked with insurance information as part of the patient registration process.
- Used Epic messaging functionality to communicate information and support department workflows.
- Supported coworkers with minor system navigation and software-related questions.
- Maintained accurate records and documentation while supporting day-to-day administrative operations.
Education
Bachelor of Science - Computer Science, Software Engineering Focus
Southern New Hampshire University
01.2026 - 09.2026
High School Diploma -
Hillcrest High School
Skills
- Epic EHR
- Patient Registration
- Scheduling
- Patient Information
- Insurance verification
- Data Entry
- Troubleshooting
- User support
- Microsoft Office
- Issue Resolution
- Confidential Information Handling
- Attention to Detail
- Time Management
- Communication
Timeline
Bachelor of Science - Computer Science, Software Engineering Focus
Southern New Hampshire University
01.2026 - 09.2026
Client Care Representative
AAA Northeast
08.2025 - Current
Customer Service Specialist
T. Rowe Price
01.2022 - 07.2025
Administrative Assistant
University of Maryland
03.2021 - 11.2021
High School Diploma -
Hillcrest High School