Kiara Redman
Bordentown,NJ
Summary
Aspiring customer service professional with 2+ years of experience. Excelling in business writing and communication, committed to growth and development.
Overview
4
4
years of professional experience
Work History
Senior Inside Auto Claims Adjuster
CSAA Insurance Group
08.2022 - 06.2023
- -Investigated and negotiated over 100 auto and property damage claims for commercial ride-share, commercial GIG economy and personal lines non-standard products.
- -Opened claims and acquired information and loss details from insured, claimant, and other involved parties.
- -Documented claim files, sent appropriate correspondence and communicated with customers and repair facilities.
- -Ensured compliance with specific state regulations, policy provisions and standard operating procedures.
Customer Service Representative
CSAA Insurance Group
04.2022 - 07.2022
- -Updated record information in Salesforce and WebIZ
- -Scheduled appointments and made adjustments in work systems
- -Answered inbound calls for all questions and inquiries Covid-19 related
Cashier
Saint Peter's University Hospital
03.2020 - 01.2021
- -Performed cash drawer maintenance
- -Assisted with preparation of menu items
- -Established keeping dining areas, kitchen areas, and working equipment cleaned and sanitized
Package Handler
UPS
12.2018 - 11.2020
- -Assembled, sealed, and loaded packages into trucks
- - Kept work areas clean and clear of hazardous materials
- - Scanned and bagged packages on to conveyor belts
- -Fixed ruined packages
Education
High School Diploma -
Middlesex County Vocational School East Brunswick
East Brunswick, NJ06.2019
Skills
- Research & Development
- Data Visualization
- Detail Oriented
- Critical Thinking
- Collaboration
- Organizational Management
Timeline
Senior Inside Auto Claims Adjuster
CSAA Insurance Group
08.2022 - 06.2023
Customer Service Representative
CSAA Insurance Group
04.2022 - 07.2022
Cashier
Saint Peter's University Hospital
03.2020 - 01.2021
Package Handler
UPS
12.2018 - 11.2020
High School Diploma -
Middlesex County Vocational School East Brunswick
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