Kenneth Patton
Powder Springs,GA
Summary
Personable Auto Claims Adjuster with first-rate skills in risk assessment, mitigation, and policy interpretation. Adept at investigating and resolving liability exposures in over 20 states while abiding by each state's specific requirements. Talented at organizing and prioritizing time-sensitive claims and projects.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Senior Inside Auto Claims Adjuster
Selective Insurance
12.2022 - 03.2023
- Evaluated policy coverage for each claim, ensuring accurate interpretation of terms and conditions for proper settlement decisions.
- Conducted thorough reviews of repair estimates, verifying accuracy in accordance to industry standards.
- Ensured accurate documentation of claim files by diligently updating notes reflecting ongoing developments, communications, and resolutions.
- Negotiated fair settlements for clients by thoroughly analyzing claim details and assessing appropriate payout amounts.
Temp Auto Liability Adjuster
TheBest Claims
08.2022 - 12.2022
- Examined claims forms and other records to determine insurance coverage.
- Took statements from insureds, claimants and witnesses.
- Conducted thorough investigations for accurate claim evaluations and fair settlements.
- Negotiated fair settlement amounts with claimants, ensuring timely case resolution.
Auto Property Complex Adjuster
TheBest Claims
08.2021 - 02.2022
- Examined claims forms and other records to determine insurance coverage.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
Part-Time Seasonal Tax Preparer
Platinum Tax
01.2021 - 05.2021
- Analyzed financial records to verify accuracy of tax returns.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Completed and filed returns with tax departments at local, state, and federal levels.
Senior Inside Auto Claims Adjuster
Crawford and Company
11.2019 - 08.2020
- Evaluated policy coverage for each claim, ensuring accurate interpretation of terms and conditions for proper settlement decisions.
- Conducted thorough reviews of repair estimates, verifying accuracy in accordance to industry standards.
- Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
- Successfully negotiated settlements with claimants and insurers.
Independent Insurance Adjuster
Crawford and Company
02.2014 - 11.2019
- Evaluated policy coverage details using advanced analytical skills to determine appropriate payout amounts accurately without overpayment or underpayment issues arising later on down the line between parties involved within an incident report scenario contextually relevant towards each unique situation encountered daily basis when working as an Independent Insurance Adjuster representing various companies across different states nationwide USA region specific locations accordingly so forth thus far henceforth moving forward hereafter going onwards prior past experience wise speaking terms.
- Assisted in training new adjusters, sharing best practices for efficient case management and successful claim resolutions.
Fast Track Adjuster
Hallmark Specialty Underwriters
01.2013 - 04.2013
- Examined claims forms and other records to determine insurance coverage.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Verified insurance claims and determined fair amount for settlement.
Bodily Injury Claims Adjuster
Pronto General Agency
05.2012 - 12.2012
- Negotiated terms and handled settlements and adjustments with attorneys, claimants and co-defenders.
- Interviewed relevant parties to determine claim denial or settlement.
- Interviewed policyholders, witnesses and third parties to gather information and details regarding injury event.
- Evaluated policy coverage details to ensure accurate application of benefits and limits in accordance with company guidelines.
- Verified insurance claims and determined fair amount for settlement.
Claims Examiner III
Sedgwick CMS
08.2011 - 12.2011
- Maintained detailed records of all claims activities, ensuring compliance with regulatory requirements and company policies.
- Provided exceptional customer service by empathetically addressing claimants'' concerns and effectively explaining the claims process to them.
- Interviewed claimants and witnesses to gather factual information.
- Investigated and assessed damage to property and reviewed property damage estimates.
Liability Claims Administrator
ELCO / Enterprise Rent A Car
07.2000 - 09.2011
- Negotiated settlements within approved authority limits to achieve fair outcomes for both customers and the company.
- Ensured timely claim payments by diligently monitoring deadlines and following up on outstanding documents.
- Assisted with new hire training.
Loss Control Administrator and Supervisor
Enterprise Rent-A-Car
07.1992 - 07.2000
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Negotiated with vendors to secure more favorable terms, resulting in cost savings for office expenses.
- Worked subrogation claims to recoup expenses paid out by company.
Rental Car Representative
Enterprise Rent-A-Car
06.1990 - 07.1992
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Contributed to team sales goals by upselling products and services to customers.
Inventory Management Specialist
United States Air Force
07.1986 - 01.1990
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Sorted and delivered materials to different work areas and staff.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
Education
Associate of Applied Science - Logistics Management
Community College of The Air Force
Montgomery, AL09.1986
BBA - Business Management
Valdosta State University
Valdosta, GA12.1985
Skills
- Auto Insurance Knowledge
- Claims Investigation
- Insurance policy knowledge
- Time Management
- Reliability
- Adaptability
Certification
State Farm Auto IDL Certification - March 2017
State Farm Fire Estimatics and Policy Certification - April 2019
Timeline
Senior Inside Auto Claims Adjuster
Selective Insurance
12.2022 - 03.2023
Temp Auto Liability Adjuster
TheBest Claims
08.2022 - 12.2022
Auto Property Complex Adjuster
TheBest Claims
08.2021 - 02.2022
Part-Time Seasonal Tax Preparer
Platinum Tax
01.2021 - 05.2021
Senior Inside Auto Claims Adjuster
Crawford and Company
11.2019 - 08.2020
Independent Insurance Adjuster
Crawford and Company
02.2014 - 11.2019
Fast Track Adjuster
Hallmark Specialty Underwriters
01.2013 - 04.2013
Bodily Injury Claims Adjuster
Pronto General Agency
05.2012 - 12.2012
Claims Examiner III
Sedgwick CMS
08.2011 - 12.2011
Liability Claims Administrator
ELCO / Enterprise Rent A Car
07.2000 - 09.2011
Loss Control Administrator and Supervisor
Enterprise Rent-A-Car
07.1992 - 07.2000
Rental Car Representative
Enterprise Rent-A-Car
06.1990 - 07.1992
Inventory Management Specialist
United States Air Force
07.1986 - 01.1990
State Farm Auto IDL Certification - March 2017
State Farm Fire Estimatics and Policy Certification - April 2019
Associate of Applied Science - Logistics Management
Community College of The Air Force
BBA - Business Management
Valdosta State University
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