Kiara Rhodes
Katy,Tx
Summary
Tactful Claims Specialist with expertise in settlement preparation, claims processing and appeal filing. Diplomatic and personable professional accustomed to handling sensitive, confidential information and investigating complex liability claims. Committed to maintaining customer satisfaction and contributing to company success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lien Specialist
Resource Corporation Of America
Houston, TX
12.2023 - Current
- Investigate and verify all details related to a MVA including making sure the patient received medical treatment within the 72 hour required timeframe.
- Initiate and complete the lien process. This includes creating the Notice of Claim of Lien, having the lien notarized, and filing the lien at the county courthouse of the claimant’s hospital and recording the docket number
- Notify appropriate insurance companies and/or attorneys of any lien filed and/or released. This will include sending all interested parties’ copies of the lien filing
- Maintain constant communication with insurance companies, attorneys, adjusters, patients and other interested parties to help ensure maxim reimbursement.
- Ensure any reimbursement payments received correspond to the balances shown
Auto Claims Specialist- Total Loss
Allcat Claims Services
San Antonio, TX
11.2022 - 12.2023
- Maintain claims case load details to ensure quick and accurate processing for our Property Damage Team
- Responsible for several cash processing related responsibilities
- Identify, evaluate and resolve claims in accordance with company standards
- Prioritize and manage assigned claims workload to keep policyholders and other involved parties informed, and provide timely claims status updates
- Outstanding negotiation and telephone communication skills
- Collaborate and support team members to resolve issues and identify appropriate matters
- Timely analyze information in order to evaluate assigned claims to determine the extent of loss, taking into consideration contributory negligence.
Auto Insurance Claims Specialist
Allstate Insurance
07.2021 - 11.2022
- Answered inbound inquiry calls from body shops, customers, and other Allstate employees about details of claims
- Reading and interpreting estimates and supplements upload via Estimate Share(CCC1), Open Shop, Mitchell, or any other methods of inspection
- Issuing payments to the customer and or body shop
- Assisting with the QuickFoto Claim, attaching any forwarded photos to the claim.
Dealer Experience Specialist
Percepta
10.2019 - 07.2021
- Inbound calls regarding financial assistant approvals, parts delays, sales, and service
- Assisting dealerships with getting the customer back on the road
- Case management skills including quality and time management, teamwork, and strategic planning.
Education
High School Diploma -
Evan E. Worthing High School
Houston, TX12.2010
Skills
- Technical Skills
- Time Management
- Strong Verbal and Written Skills
- Multitasker
- Relationship Management
- Claims Processing
- Knowledge of Guidewire System
- Microsoft Databases (Outlook, Excel, Word, PowerPoint)
- Auto Service Management
- Licensed in several states
- Guidewire Experience
- Priority management
- Flexible Schedule
- Decision-Making
Certification
- Texas Department of Insurance / Adjuster- All Lines, 04/11/2023, 03/31/2025
- State Farm Auto Certified
- State Farm Fire Certified
- Licensed in over 30 States
Timeline
Lien Specialist
Resource Corporation Of America
12.2023 - Current
Auto Claims Specialist- Total Loss
Allcat Claims Services
11.2022 - 12.2023
Auto Insurance Claims Specialist
Allstate Insurance
07.2021 - 11.2022
Dealer Experience Specialist
Percepta
10.2019 - 07.2021
High School Diploma -
Evan E. Worthing High School