KIARA RIVERA
North Salt Lake,UT
Summary
Associate customer service with 3 years’ experience. Skilled worker accommodated to global organization. Resolute to finish tasks according to deadlines. Clear communicator, effectively conveying information and work delegation. Able to adjust priorities responding to new and rapidly changing situations. Proven records of being a relationship builder within a team. Passionate about customer service and the advancement provided to our societies. Aspiring to join a team, which would allow me to gain more professional experience in this industry.
Overview
6
6
years of professional experience
Work History
Lead Package Handler
FedEx Ground
02.2021 - Current
- Supported packages sorting from truck unloading to triage area
- Group lead reporting production output in TAG up meeting, as well as recording inefficiencies during shifts
- Trained new employees to 5S methodology and lean organization
- Organized large quantities of items each shift (120K + items per shift)
- Versed with RF scanner usage and such tracking technologies
Behavior Technician
Manning Behavioral Services
12.2023 - 04.2024
- Company Overview: Center for children with disabilities
- Recorded problematic behaviors and conducted written report and memos
- Maintained relationships and followed up with parents on their kids behaviors at home
- Demonstrated flexibility in a fast changing and challenging environment
- Followed specific procedure
- Participated in improving specific protocol and processes
- Versed in provider to client confidentiality practices
- Center for children with disabilities
Sale Associate
McDonald's / In and Out Burger
08.2018 - 09.2021
- Interacted directly with customers at the front counter and drive through calls
- Prepared orders for high volume environment
- Participated in kaizen events for service and meals preparation improvement
Education
Computer Science And Information Systems
Salt Lake Community College
Salt Lake City, UTPsychology courses
Salt Lake Community College
01.2021
Phlebotomy training
01.2021
City Academy
Salt Lake City01.2019
Skills
- Continuous improvement
- Quality management
- 5S methodology
- Excel
- Global corporation work environment
- Work instructions
- Logistic & supply chain
- Technical writing
- Blue print reading
- Logistic management
- Lean organization
- Team player
- Facilitator
- Detail oriented
- Fast learner
Courseworkcertificationstrainings
- Psychology courses, Salt Lake Community College, 2021
- Phlebotomy training, 2021
Timeline
Behavior Technician
Manning Behavioral Services
12.2023 - 04.2024
Lead Package Handler
FedEx Ground
02.2021 - Current
Sale Associate
McDonald's / In and Out Burger
08.2018 - 09.2021
Psychology courses
Salt Lake Community College
Phlebotomy training
City Academy
Computer Science And Information Systems
Salt Lake Community College
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