KIARA RIVERA
North Salt Lake,UT
Summary
Associate customer service with 3 years’ experience. Multi-skilled worker accommodated to global organization. Resolute to finish tasks according to deadlines above standard. Clear oral and written communicator, effectively conveying information and work delegation. Able to adjust priorities responding to new and rapidly changing situations and environments. Proven records of being a relationship builder and collaborator within a team. Passionate about customer satisfaction and the advancement provided to our societies. Familiarity using support software and tech. Aspiring to join a team that shares similar drive, which would allow me to enhance my professional experience within this industry.
Overview
7
7
years of professional experience
Work History
Lead Package Handler
FedEx Ground
Salt Lake City, UT
02.2021 - Current
- Supported packages sorting from truck unloading to triage area, independently and initiate team collaboration to excel standard goal.
- Group lead reporting production output in TAG up meeting, along with recording inefficiencies during shifts.
- Trained new employees of 5S methodology and lean organization.
- Organized large quantities of items within each shift (120K + items per shift), before completion deadline.
- Versed with RF scanner usage and tracking technologies.
- Conscientiously followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Verified correct labels and accurate shipping information on packages to avoid shipping to incorrect addresses.
Behavior Technician
Manning Behavioral Services
Bountiful, UT
12.2023 - 04.2024
- Company Overview: Center for Children with Disabilities.
- Data entry of problematic behaviors and progress, conducted written reports and memos from each patient session.
- Maintained client relationships and confidentiality, and followed up with parents on their children's behaviors.
- Contributed as part of a collaborative team to address the alternating needs of children and families, and modify treatment based on those needs.
- Demonstrated flexibility in a fast-paced, challenging environment.
- Carefully abide by specific procedures.
- Participated in improving specific protocols and processes.
- Organized data and utilized communication platforms (client calls, virtual meetings, and emails), using various software and technologies.
Sale Associate
McDonald's / In and Out Burger
Bountiful, UT
08.2018 - 09.2021
- Interacted directly with customers at the front counter and drive-through calls.
- Assisted at least 100 customers per day with orders and catering, achieving at least 95% satisfaction in any matter.
- Prepared orders for a high-volume environment.
- Highly knowledgeable of retail products customized for customers' specific needs.
- Participated in kaizen events for customer service, meals preparation, and catering improvement.
- Handled financial transactions efficiently while adhering to company resource-handling policies, ensuring accuracy in all exchanges.
Education
Course Certificate - Foundations: Data, Data Everywhere
Coursera
12-2024
Certificate - Phlebotomist
Utah School of Phlebotomy
01.2021
High School Diploma -
City Academy
Salt Lake City, UT01.2019
Some College (No Degree) - Computer Science And Information Systems
Salt Lake Community College
Some College (No Degree) - Psychology courses
Salt Lake Community College
Skills
- Goal focused
- Positive and Empathetic attitude
- 5S methodology
- Global corporation work environment
- Remote environment
- Logistic & supply chain
- Facilitator
- Fast-paced learner and adjuster
- High Quality management
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, OneNote)
- Technical writing
- Data Entry
- Logistic management
- Detail oriented
- Team lead and player
- Active listener
Coursework, certifications, and trainings
- Psychology courses, Salt Lake Community College, 2021
- Phlebotomy training, 2021
- Data Entry Course, 2024
Timeline
Behavior Technician
Manning Behavioral Services
12.2023 - 04.2024
Lead Package Handler
FedEx Ground
02.2021 - Current
Sale Associate
McDonald's / In and Out Burger
08.2018 - 09.2021
Certificate - Phlebotomist
Utah School of Phlebotomy
Some College (No Degree) - Computer Science And Information Systems
Salt Lake Community College
Some College (No Degree) - Psychology courses
Salt Lake Community College
Course Certificate - Foundations: Data, Data Everywhere
Coursera
High School Diploma -
City Academy
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