Summary
Overview
Work History
Education
Skills
Community Service
Timeline
Generic

Zapria Osborne

Chicago Heights,IL

Summary

To secure an entry-level position that will allow me to utilize my skills and training in an environment that allows for growth and advancement.

Overview

14
14
years of professional experience

Work History

Lead Package Handler

Pitney Bowes
06.2022 - 10.2024
  • Sort incoming packages and prepare for delivery
  • Induct packages into the system and identify any special handling needed
  • Operate equipment and/or perform specialist duties
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Supported peak season demands by volunteering for extra shifts, ensuring no delays in package processing.
  • Helped train new employees in safe practices and warehouse procedures.

Assembly Line Production Worker

LSG Sky Chefs
05.2019 - 01.2023
  • Keeping track of goods and supplies in a store or warehouse.
  • Managing orders to facilitate sales or production.
  • Signing off on shipments.
  • Counting available products.
  • Placing orders for more inventory according to demand
  • Improved inventory accuracy by conducting regular cycle counts and updating records in warehouse management system.
  • Minimized stock shortages by proactively monitoring inventory levels and alerting appropriate personnel when replenishment orders were necessary.

Sterile Processing Technician

AMITA HEALTH MEDICAL CENTER
05.2014 - 04.2019
  • Clean, sterilize and assemble equipment, supplies and instruments in compliance with facility safety and sterilization procedures
  • Maintain all sterilization records and routinely review them for accuracy
  • Sterilized and organized all equipment required for surgery, exams and other medical procedures
  • Delivered instruments and supplies to operating rooms
  • Reduced risk of infections by maintaining as clean and sterile environment within an processing area.
  • Identified parameters and sterilization method required for each item to be sterilized.

CUSTOMER SERVICE

WALMART
01.2011 - 01.2014
  • Greet customers when entering or leaving establishments
  • Assist customers with tracking their online purchases and promoting deals
  • Resolve customers’ concerns and answer questions
  • Check cashing, Money Transfer
  • Answered inquiries and provided superior customer service to clients.
  • Kept accurate records to document customer service actions and discussions.
  • Accurately handled cash register transactions while providing excellent customer service.
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.

Education

No Degree - Sterile Processing Technology

PENN FOSTER COLLAGE
09.2024

Certification in Broadcasting - Radio And Television Broadcasting

Illinois Media College
Chicago, IL
12.2017

Breastfeeding Certificate -

Rush Hospital
RUSH Hospital
12.2010

High School Diploma -

Bloom Trail High School
Chicago Heights, IL
06.2010

Skills

  • Extensive knowledge of Customer Service, Cash management, Marketing, Sales and Staffing Training Proficient in Microsoft Office,45 wpm, Word Processing, Spreadsheet Maintenance, Software Used: Windows, Microsoft Word, Excel, PowerPoint Experience dealing with customers face to face, via telecommunications

Community Service

Part time- On Call travel WIC associate, provide neighborhood services, help mothers with infant babies on how to feed their babies the proper way. Also give them information on breastfeeding and give them the help in knowledge to successfully enjoy feeding time. Gives parents affordable options for breast pumps to nutrition plans.

Timeline

Lead Package Handler

Pitney Bowes
06.2022 - 10.2024

Assembly Line Production Worker

LSG Sky Chefs
05.2019 - 01.2023

Sterile Processing Technician

AMITA HEALTH MEDICAL CENTER
05.2014 - 04.2019

CUSTOMER SERVICE

WALMART
01.2011 - 01.2014

No Degree - Sterile Processing Technology

PENN FOSTER COLLAGE

Certification in Broadcasting - Radio And Television Broadcasting

Illinois Media College

High School Diploma -

Bloom Trail High School

Breastfeeding Certificate -

Rush Hospital

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Zapria Osborne