Kiara Rodriguez Herrera
Fontana,CA
Summary
Dynamic professional with a robust background in customer service and food preparation, thriving in collaborative team environments. Proven ability to uphold exceptional standards of cleanliness, efficiency, and safety while adapting to evolving operational demands. Recognized for reliability and strong communication skills, consistently focused on delivering outstanding results that enhance customer satisfaction and operational success. Committed to fostering a positive atmosphere that promotes teamwork and excellence in service delivery.
Overview
11
11
years of professional experience
Work History
Crew Member
McDonald's
Rancho Cucamonga, CA
10.2025 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Operated cash register, ensuring accurate transactions and efficient checkout processes.
- Maintained cleanliness and organization of work areas to promote a safe environment.
- Assisted in training new team members on operational procedures and safety protocols.
Customer Service Representative
NFI Industries
Ontario, CA
10.2022 - 10.2025
- Managed inbound and outbound communications with customers to resolve inquiries efficiently.
- Coordinated order processing and tracking using industry-standard software systems.
- Conducted detailed accuracy checks prior to closing shipments, ensuring all details were correct.
- Oversaw trailer movement in yard to optimize production workflow.
- Coordinated order processing and scheduled client appointments.
Assisted in organizing daily tasks to ensure smooth operations.
Supported team efforts in maintaining customer satisfaction through timely service.
Ross Ticket Clerk
Ross Stores
Moreno Valley, CA
09.2020 - 10.2022
- Pickup price tickets from ticket room and assign them to orders
- Give markers the credit for all orders they completed
- Report discrepancies to supervisor and inventory team
Leadership
Port Logistics Group
Chino, CA
11.2015 - 09.2020
- Assisted in organizing and storing materials efficiently. Operated machinery for bulk pulling tasks. Supported team members in maintaining workflow and productivity.
- Assisted in inventory management by conducting quality control checks. Supported receiving operations through efficient scanning of incoming products. Participated in pick and pack processes to ensure timely order fulfillment.
- Delivered detailed progress reports to management, keeping leadership informed about ongoing activities.
- Increased team productivity by providing effective leadership and mentoring.
Cashier Manager
La Buffa Bakery
Fontana, CA
01.2015 - 11.2015
- Facilitated training sessions on new systems and procedures to ensure compliance and operational effectiveness.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved safety procedures to create safe working conditions for workers.
Education
High School Diploma -
Fontana High School
Skills
- Logistics customer relations
- Office management
- Teamwork and collaboration
- Multitasking and organization
- Customer Service
- Strategic leadership
- Equipment handling
- Quality assurance
- Eager to learn
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Crew Member
McDonald's
10.2025 - Current
Customer Service Representative
NFI Industries
10.2022 - 10.2025
Ross Ticket Clerk
Ross Stores
09.2020 - 10.2022
Leadership
Port Logistics Group
11.2015 - 09.2020
Cashier Manager
La Buffa Bakery
01.2015 - 11.2015
High School Diploma -
Fontana High School