Kiara Rowlinson
Saint Cloud,MN
Summary
Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team.
Determined student with academic discipline knowledge and drive to succeed. Offers skills in written and verbal communication and multitasking.
Overview
10
10
years of professional experience
Work History
Debt Collector
Jefferson Capital Systems
Saint Cloud, Minnesota
06.2021 - Current
- Identified delinquent accounts and contacted debtors to negotiate payment terms.
- Analyzed customer financial information and determined appropriate payment plans.
- Verified accuracy of account information and updated records accordingly.
- Reconciled discrepancies between customers' accounts and statements of account.
- Developed strategies for collecting overdue payments while preserving customer relationships.
- Processed incoming payments from customers according to established procedures.
Server
Dave & Buster's
Edina, Minnesota
02.2019 - 06.2021
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Stayed informed about daily specials, new menu items, promotions.
- Operated POS terminals to input orders, split bills and calculate totals.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Crew/Assistant Manager
Domino's Pizza
Saint Paul, Minnesota
03.2017 - 03.2019
- Assisted the crew with loading and unloading equipment from the truck.
- Maintained a clean and organized set by sweeping, mopping, and taking out garbage.
- Provided support to the crew members by running errands and delivering items as needed.
- Observed safety protocols while working on set to ensure everyone's well-being.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Served food quickly for positive guest experiences.
- Wiped down tables and equipment, swept and refilled stock.
- Organized and restocked supplies to support operations and team productivity.
- Drove team success by quickly completing assigned tasks.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
Party Host
Pinz
Oakdale , MN
03.2015 - 03.2017
- Greeted guests and provided them with party information.
- Organized seating arrangements, decorations, and food supplies.
- Assisted in preparing the entertainment program for the event.
- Ensured that all areas of the venue were kept clean throughout the duration of the party.
- Collected feedback from guests regarding their experience at the event.
- Created an atmosphere conducive to having fun by engaging with guests in conversation or activities.
- Set up tables, chairs, linens, china, glassware, silverware for events according to customer specifications.
- Led setup and breakdown of event spaces, overseeing layout and design.
Education
Some College (No Degree) - Dental Hygiene
St. Cloud Tech
Saint Cloud, MinnesotaSkills
- Account Management
- Payment plan development
- Business Correspondence Writing
- Familiar with locating individuals
- Ledger management
- Call center background
- Negotiation
- Stress Tolerance
- Patience and Persistence
Timeline
Debt Collector
Jefferson Capital Systems
06.2021 - Current
Server
Dave & Buster's
02.2019 - 06.2021
Crew/Assistant Manager
Domino's Pizza
03.2017 - 03.2019
Party Host
Pinz
03.2015 - 03.2017
Some College (No Degree) - Dental Hygiene
St. Cloud Tech