Summary
Overview
Work History
Education
Skills
Timeline
Generic
Kiara Russell

Kiara Russell

Minneapolis,MN

Summary

Driven professional with a background in PCA at Accracare, Customer Service, and Data Entry, showcasing a blend of compassionate care and data analytics proficiency. Excelled in enhancing patient wellbeing and customer satisfaction, leveraging emotional support and technical skills to improve operational efficiency. Achieved notable increases in loyalty and process accuracy, demonstrating a commitment to excellence and continuous improvement. Experienced nursing professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Skilled Data Entry Operator with [Number] years of experience in data processing. Focused on maintaining high-quality data and improving performance standards. Prioritizes professionalism, organization and efficiency. Responsible Data Specialist bringing abundant experience from varying data entry settings. Well-coordinated and detail-oriented in addressing and resolving system issues to complete assignments. Decisive and analytical problem-solver. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience

Work History

PCA

Accracare
09.2022 - 08.2024
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.

Customer Service Representative

Target
01.2020 - 11.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.

Data Entry Clerk

Work Home Stead
09.2017 - 01.2020
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Built and maintained tracking databases for variety of measuring aspects.
  • Utilized techniques for increasing data entry speed.

Education

High School Diploma -

Park Center High School
Minneapolis, MN
06.2017

Skills

  • Personal Hygiene Assistance
  • Behavioral Management
  • Emotional Support
  • Compassionate Care
  • Meal Preparation
  • Continuing education
  • Nutrition monitoring

  • Seizure Precautions
  • Feeding Assistance
  • Patient Observation

Mobility Assistance

  • Fast Typing Speed
  • Accuracy and Attention to Detail
  • Customer Service-Oriented
  • Independent worker
  • Maintains confidentiality
  • Strong Problem Solver
  • Data Processing
  • Database Maintenance
  • Critical Thinking
  • Customer Relations
  • Problem Resolution
  • Call center experience
  • Computer Proficiency
  • Conflict Resolution
  • Microsoft Excel
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Follow-up skills
  • Microsoft PowerPoint
  • Data Collection
  • Personal Hygiene Assistance
  • De-Escalation Techniques
  • Quality Control
  • Sales expertise

Timeline

PCA

Accracare
09.2022 - 08.2024

Customer Service Representative

Target
01.2020 - 11.2022

Data Entry Clerk

Work Home Stead
09.2017 - 01.2020

High School Diploma -

Park Center High School
Kiara Russell