Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kiara Santana

Lynn,MA

Summary

Accomplished Member Service Representative with a proven track record at Community Credit Union of Lynn, excelling in customer service and financial transactions. Demonstrated ability to enhance customer experience through effective communication and problem-solving skills. Expert in maintaining financial accuracy and safeguarding sensitive information, contributing to significant customer satisfaction and trust.

Overview

6
6
years of professional experience

Work History

Member Service Representative

Community Credit Union of Lynn
09.2023 - Current
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Responded proactively and positively to rapid change.

Bank Teller

Citizens Bank
05.2021 - 08.2023
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.

Bank Teller

Eastern Bank
04.2019 - 05.2021
  • Assisted customers with banking needs and inquiries.
  • Handled various accounting transactions.
  • Processed wide variety of retail banking transactions for personal and commercial customers.

Education

Dental Hygiene

Autonomous University of Santo Domingo
Santo Domingo, Dominican Republic

Skills

  • Customer Service
  • Financial Transactions
  • Customer Support
  • Credit Union Knowledge

Languages

Spanish
Full Professional

Timeline

Member Service Representative

Community Credit Union of Lynn
09.2023 - Current

Bank Teller

Citizens Bank
05.2021 - 08.2023

Bank Teller

Eastern Bank
04.2019 - 05.2021

Dental Hygiene

Autonomous University of Santo Domingo
Kiara Santana