Kiara Shannon
Murfreesboro,TN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Assistant Operations Manager
Shane Co.
08.2016 - Current
- Coordinated with General Manager in different operational issues and promotional activities.
- Supervised operations team to support operational excellence and excellent customer service.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Communicated with customers to assess satisfaction with products and services received.
- Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
Customer Experience Coordinator
TJX Companies
09.2015 - 11.2016
- Created successful promotions such as giveaways and membership drives.
- Oversaw front register operations and maintained exceptional levels of customer service in all interactions.
- Handled all escalated complaints and implemented timely, knowledgeable and effective solutions balancing customer and business needs.
- Helped customers understand return policies and processed items.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
Sales Associate
AT&T Mobility
06.2013 - 02.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Built relationships with customers and community to promote long term business growth.
Education
High School Diploma -
Smyrna High School
Smyrna, TN05.2010
Skills
- Shrink Reduction
- Hiring and Onboarding
- Special Promotions Planning
- Inventory Tracking and Management
- Payroll Administration and Timekeeping
- Performance Monitoring and Evaluation
Timeline
Assistant Operations Manager
Shane Co.
08.2016 - Current
Customer Experience Coordinator
TJX Companies
09.2015 - 11.2016
Sales Associate
AT&T Mobility
06.2013 - 02.2015
High School Diploma -
Smyrna High School
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