Kiara Simmons
Kingsland,GA
Summary
Exceptional Accounts Receivable Specialist bringing 10 + years of experience handling accounts receivable functions. Exemplary skill in resolving billing disputes, providing excellent customer service and applying payments. Recognized for effective leadership with consistent achievement of objectives.
Overview
15
15
years of professional experience
Work History
Loan Consultant/Collection Accounts Rep
Lendmark Financial Services
10.2020 - Current
- Contact loan customers for past due payments and properly note the system of record with the updated status of the account
- Ability to manage multiple loans and customer relationships
- Initiate and negotiate account settlements and payment arrangements
- Establish other repayment schedules based on determining what best fits the customer's ability to pay
- Engage with all customers in a manner that is in correspondence with FDCPA, individual state guidelines and in a clear and professional manner
- Utilize skip tracing tools when needed for the purpose of locating customers and update the system of record as needed
- Review and make appropriate recommendations for potential repossession on collateral potentially meeting value requirements
- Evaluate accounts currently in legal process for any necessary next steps as well as review of all accounts for any potential new legal activity
- Process payments, distributions, and make recommendations regarding loan approvals
- Approve loans up to established lending limits and complete loan closings
- Handle account activities related to collection accounts, including phone calls and face to face communications with customers
- Prepare reports, correspondences, transaction documentation, and record and file documentation; operate cash drawer, process bank deposits, maintain records and balances and closing of the branch
- Actively market all branch products and services to individuals.
- Compiled documentation necessary to successfully fund over 30 loans per month.
Finance Manager/Sales Manager
Aloft Jax Airport(Marriott Hotels)
11.2012 - 09.2020
- Distributing financial resources within the company, responsible for the budget planning, and supports the executive management team by offering insights and financial advice that would allow the team to make the best business decisions for the company.
- Building a customer base through sales with local hotels and regional hotels within the company
- Perform all other duties as assigned by management.
- Developed corporate investment strategies to drive growth and security.
- Created organizational structures to improve accounting and finance functions.
Call Center Supervisor
Customer Service of America
09.2008 - 11.2012
- Hiring, training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products. Working with other supervisors and management team members to support agents and maximize customer satisfaction.
- Managed scheduling for agents and product specialists to foster increased productivity.
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
- Developed and implemented incentive programs to increase sales and customer loyalty.
- Created team rotations to man center effectively during peak hours.
Education
Associate of Science - Business Administration And Management
Coastal Pines Community College
Kingsland, GA12.2024
Skills
- Managing accounting department
- Forecasting budgets
- Managing cash flow
- Bottom Line LoanMaster Loan Servicing
- Portfolio Management
- Data Entry
- Application coordination
- Customer service-focused
- Database Management
- Financial Services
- Collections Management
- Debt Settlement
Timeline
Loan Consultant/Collection Accounts Rep
Lendmark Financial Services
10.2020 - Current
Finance Manager/Sales Manager
Aloft Jax Airport(Marriott Hotels)
11.2012 - 09.2020
Call Center Supervisor
Customer Service of America
09.2008 - 11.2012
Associate of Science - Business Administration And Management
Coastal Pines Community College
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