Kiara Taylor
Beaufort,SC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the healthcare industry. Specialize in quality, speed and process optimization. Articulate, dependable and results-oriented with a passion for developing relationships, meeting team goals, and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Customer Service Associate
Belk Department Store
05.2015 - 08.2015
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Helped customers every day with positive attitude and focus on customer satisfaction by paying attention to special needs and wants.
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Customer Service Representative
CareCore National
11.2013 - 07.2014
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Actively listened to customers, handled concerns quickly demonstrating empathy and escalated major issues to supervisor swiftly.
- Answered constant flow of customer calls with minimal wait times.
- Demonstrated strong problem-solving skills by resolving customer issues during first call.
- Recorded customer interactions, inquiries and comments in customer service database for traceability.
Softline Processor
Walmart
06.2008 - 10.2013
- Monitored processor performance and adjusted systems for smooth operation.
- Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote teamwork-focused environment..
- Assembled products according to changing daily work orders and specific customer needs.
- Met production targets and tight deadlines by collaborating closely with team members.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
Education
High School Diploma -
Beaufort High School
Beaufort, SCAssociate of Applied Science - Administrative Office Technology
Technical College of The Lowcountry
Beaufort, SC05.2021
Skills
- Inbound and Outbound Calling
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Collaborative Environments
- Customer Account Management
- Investigate Claims
- MS Office Proficiency
- Strategic Customer Retention
- Correcting Discrepancies
- Customer Data Confidentiality
- Account Updating
- Policy and Procedure Adherence
Timeline
Customer Service Associate
Belk Department Store
05.2015 - 08.2015
Customer Service Representative
CareCore National
11.2013 - 07.2014
Softline Processor
Walmart
06.2008 - 10.2013
High School Diploma -
Beaufort High School
Associate of Applied Science - Administrative Office Technology
Technical College of The Lowcountry
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