Kiara Walker
Jacksonville,FL
Summary
Detail-oriented professional with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
Work History
Accounting Specialist
Home Instead
Jacksonville, FL
01.2023 - Current
- Managed AR reports, overseeing billing and collections efficiently
- Performed administrative functions involving the preparation of expense reports, upkeep of files, and production of revenue reports.
- Develop multiple policies and processes to promote efficiency and accuracy.
- Supported month-end closing process by preparing journal entries, account reconciliations, and variance analysis reports.
- Coached, trained, and delegated tasks to team members to meet specific department goals.
- Established effective communication channels with vendors and customers to resolve outstanding issues timely manner.
- Leveraged advanced Excel skills to create dynamic financial models for decision-making purposes.
- Maintained human resources information system and kept employee files up to date and accurate.
- Streamlined HR processes for increased efficiency, reducing time spent on administrative tasks.
- Maintained accurate employee records in HRIS systems, enabling efficient data retrieval for reporting purposes.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
School Health Coordinator
Duval County Public Schools
Jacksonville, FL
08.2019 - 06.2022
- Maintain up-to-date school health records and clinic logs.
- Assists the student, school personnel, and parents in understanding and coping with a student’s disability or condition.
- Gathers and prepares records and reports for statistical evaluation of health concerns and nursing.
- Utilized support platforms such as Zendesk and Salesforce effectively.
- Facilitated district and school wellness initiatives.
- Ensured accuracy in insurance verification documentation.
- Managed ICD-10 code submissions to insurance companies for executed services.
Patient Finance Coordinator
Baptist MD Anderson Cancer Center
Jacksonville, FL
11.2018 - 08.2019
- Processed billing, confirmed insurance details, and resolved issues with denied claims and balances
- Resolved billing discrepancies by re-billing and adding secondary billing as necessary.
- Identified payer issues and trends to enhance resolution processes.
- Led initiatives to achieve and uphold accounts receivable.
- Aided in the assessment and selection of accounts designated for outside collection agencies.
- Ensured confidentiality of patient accounts in compliance with privacy standards.
- Showcased ability to multitask effectively with outstanding customer service and phone skills.
- Processed referrals and prior authorizations, including intake, notification, and census responsibilities.
Claims Analyst
First Coast Service Options
Jacksonville, FL
12.2016 - 11.2018
- Processed Medicare claims for Part A and Part B through FISS and MCS systems.
- Address suspended claims processed through Optical Character Recognition in Part B paper claim processing.
- Validating health professional shortage area (HPSA) payments.
- Engaged with benefits coordination recovery contractor through electronic correspondence referral system.
- Process request for redetermination of Medicare initial claims determination.
- Process incoming and outgoing referrals, and prior authorizations, including intake, notification, and census roles.
- Communicated policy terms and monthly payment obligations to stakeholders.
- Monitored and analyzed daily call data to ensure accurate reporting.
Education
Bachelor of Science Degree - Business Administration
Florida State College at Jacksonville
Jacksonville, FL01.2028
Skills
- Customer service
- Time management
- Communication skills
- Microsoft Office
- Computer literacy
- Documentation review
- Leadership Skills
- Google Suite and QuickBooks
Timeline
Accounting Specialist
Home Instead
01.2023 - Current
School Health Coordinator
Duval County Public Schools
08.2019 - 06.2022
Patient Finance Coordinator
Baptist MD Anderson Cancer Center
11.2018 - 08.2019
Claims Analyst
First Coast Service Options
12.2016 - 11.2018
Bachelor of Science Degree - Business Administration
Florida State College at Jacksonville