Kiara Watts
Mesa,AZ
Summary
Brings proven track record of success in determining eligibility and resolving complex cases.
Offering blend of analytical skills and knack for client relations, eager to contribute and grow in this field. Brings understanding of regulatory compliance and data management, ensuring accurate and efficient processing. Ready to use and develop analytical and client service skills in any customer facing and non customer facing roles.
Overview
8
8
years of professional experience
Work History
Remote Eligibility Specialist
UNUM Group
10.2023 - 06.2024
- Determined eligibility for FMLA and Short Term Disability for multiple employers.
- Processed between 20-25 cases daily.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Completed data entry tasks with accuracy and efficiency.
Retail Banker II
Woodforest National Bank
03.2023 - 08.2023
- Engaged customers in needs-based conversations to identify opportunities and address banking plans and credit card needs
- Identified, marketed and recommended bank products and services to achieve individual sales
- Trained new hires on customer service policies and procedures
- Followed through on risk and compliance processes and policies to safeguard customer assets, maintain privacy and act in best interest.
- Processed wide variety of retail banking transactions for personal and commercial customers.
Remote Centurion Account Manager
American Express
10.2018 - 01.2021
- Handled 35-50 calls per night.
- Assisted with making payments, explaining statements, processing disputes and completing any concierge request.
- Collaborated with other departments to address customer needs and service requests
- Kept detailed records of daily activities through online customer database
- Set and achieved company defined sales goals
- Received travel request and processed entire trip planning itineraries including: flights, hotel and transportation accommodations.
Sales CAE
Comcast
08.2016 - 10.2018
- Handled 45-60 calls per day
- Managed customer accounts, responding to new service inquiries and resolving customer service issues
- Built rapport with each customer to offer related products and services.
- Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues
- Met and exceed company metrics and sales/customer service goals.
Education
High School Diploma -
Englewood High School
05.2007
Skills
- Data Entry
- Effective communication skills
- Verbal Communication
- Attention to Detail
- Microsoft Office
- Telephone Etiquette
- Eligibility Determination
- Problem-Solving
- Sales
Education
Jacksonville, FL
Timeline
Remote Eligibility Specialist
UNUM Group
10.2023 - 06.2024
Retail Banker II
Woodforest National Bank
03.2023 - 08.2023
Remote Centurion Account Manager
American Express
10.2018 - 01.2021
Sales CAE
Comcast
08.2016 - 10.2018
High School Diploma -
Englewood High School
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