Olivia Barclay
Baytown,TX
Summary
Brings proven track record of success in determining eligibility and resolving complex cases. Works professionally with clients to develop and implement successful strategies for maximizing services and benefits. Skilled in problem-solving and identifying solutions meeting clients' needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Remote Eligibility Specialist
Amerisource
11.2021 - 02.2024
- Reviewing patients application for the drug Eliquis
- Making inbound & outbound calls to patients.
- updating patients personal information.
- Making outbound calls to patients doctors office.
- Verifying patients insurance for the drug Eliquis
Unemployment Claims Specialist
Alorica
06.2020 - 12.2020
- Taking inbound & outbound calls
- Starting unemployment Claims
- Reviewing unemployment claims for fraud
Correctional Officer
Texas Department Of Criminal Justice
03.2017 - 03.2019
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Intern Assistant
City of Port Arthur Health Dept. Dept. Clinic
01.2018 - 05.2018
- Filling Paperwork
- Assisted manager in all aspects of business operations.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Preparing Documents for the provider.
- handling cash
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Education
Associate Degree - Medical Office
Lamar State College
Port Arthur, TX05.2019
Pharmacy Technology
Lamar Institute of Technology
01.2015
Skills
- Effective communication skills
- Appointment Scheduling
- First Aid/CPR
- Microsoft Office
- Computer proficiency
- Good listening skills
- Critical thinking
- Type 50 WPM
- Basic Excell
- Basic Word
- Basic Medical billing & Codding
- Data Entry
- Customer service
- Typing
- Clerical experience
- Telephone Etiquette
- Documentation And Reporting
Certification
- First Aid Certification
- Driver's License
License Expiration Date
12/01/24
Timeline
Remote Eligibility Specialist
Amerisource
11.2021 - 02.2024
Unemployment Claims Specialist
Alorica
06.2020 - 12.2020
Intern Assistant
City of Port Arthur Health Dept. Dept. Clinic
01.2018 - 05.2018
Correctional Officer
Texas Department Of Criminal Justice
03.2017 - 03.2019
Associate Degree - Medical Office
Lamar State College
Pharmacy Technology
Lamar Institute of Technology
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