Cherrie Lewis
Lilburn,Ga
Summary
Dynamic professional with a proven track record in delivering exceptional customer support and service, honed at companies like TTEC. Expert in leveraging effective communication and Microsoft Office to enhance team collaboration and efficiency. Demonstrates a strong ability to adapt and excel in diverse roles, significantly improving customer satisfaction and operational productivity.
Overview
20
20
years of professional experience
Work History
Eligibility Specialist (Remote)
TTEC
Salt Lake, UT
12.2021 - 01.2025
- Conducted interviews with applicants, explaining benefits process, and which programs were available.
- Completed day-to-day duties accurately and efficiently.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Provided guidance on how to apply for benefits and answered questions related to the process.
- Developed strategies to improve efficiency in the processing of applications and customer service delivery.
- Maintained positive working relationship with fellow staff and management.
Customer Service Representative (Remote)
InfoCision
09.2017 - 12.2021
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Navigated through computer systems to review information and respond appropriately to callers.
- Maintained strong call control and quickly worked through scripts to address problems.
- Contacted customers about potential service upgrades, new services and account changes.
- Collected deposits or payments and arranged for billing.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Administrative Staff Assistant
Dekalb Medical Center
Decatur, GA
03.2012 - 08.2017
- Responded promptly to customer inquiries via phone or email in a professional manner.
- Greeted visitors upon arrival at the office and directed them to the appropriate area or person.
- Performed general clerical duties such as photocopying, scanning, faxing and mailing documents.
- Answered incoming calls from customers and provided assistance in a timely manner.
Security Officer
International Security Management Group Inc.
Atlanta, GA
01.2007 - 03.2012
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
Retail Sales Associate
Walmart
Decatur, GA
02.2005 - 01.2007
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Assisted customers with finding the right product for their needs.
Education
Associate of Science - Biology
Georgia State University
Atlanta, GA06-2004
High School Diploma -
South Side High School
Atlanta, GA05-2001
Skills
- Applicant support and service
- Resource information
- Effective communication skills
- Recordkeeping and data input
- Microsoft office
- Professional telephone demeanor
- Microsoft outlook
- Team collaboration
- Inbound and outbound calling
- Spreadsheets
- Office equipment proficiency
- Typing proficiency
- Adaptive team player
Timeline
Eligibility Specialist (Remote)
TTEC
12.2021 - 01.2025
Customer Service Representative (Remote)
InfoCision
09.2017 - 12.2021
Administrative Staff Assistant
Dekalb Medical Center
03.2012 - 08.2017
Security Officer
International Security Management Group Inc.
01.2007 - 03.2012
Retail Sales Associate
Walmart
02.2005 - 01.2007
Associate of Science - Biology
Georgia State University
High School Diploma -
South Side High School
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