Dayasha Mccory
Suffolk,VA
Summary
Demonstrative eligibility specialist proudly offering several years' experience assisting others with enrollment and program services. Polished professional known for interactions that are fair, compassionate and respectful. Promoting issue resolution expertise in fast-paced environments.
Resourceful Eligibility Specialist known for high productivity and efficient task completion. Possess specialized skills in policy interpretation, needs assessment, and case management software proficiency. Excel in communication, empathy, and problem-solving, ensuring successful navigation through complex eligibility criteria and enhancing client satisfaction.
Overview
5
5
years of professional experience
Work History
Remote Eligibility Specialist
Maximus
Tysons Corner, Virginia
04.2020 - Current
- Participated in new hire training and development tasks.
- Complete task processing for all application and verification documents received
- Meet all performance requirements associated with quality control process
- Exceptional content knowledge of current policies and procedures
- Determines best path for document problem resolution and escalates tasks to research when necessary
- Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
Remote Sales Insurance Representative
Progressive
Suffolk, VA
03.2023 - 03.2024
- Researched and responded to customer complaints about their insurance coverage.
- Sought out new clients and developed clientele by networking to find new customers.
- Conducted regular follow-up calls with clients to ensure satisfaction with services provided.
- Developed appropriate quotes based on risk information.
- Identified, evaluated and addressed customer inquiries regarding insurance coverage.
Education
High School Diploma -
Kings Fork High School
Suffolk, VA07-2019
Skills
- Effective communication skills
- Data entry
- Medicaid
- Analytical thinking
- Decision-making
- Risk assessment
- Critical thinking
- Microsoft office proficiency
- Process optimization
- Persuasion techniques
Timeline
Remote Sales Insurance Representative
Progressive
03.2023 - 03.2024
Remote Eligibility Specialist
Maximus
04.2020 - Current
High School Diploma -
Kings Fork High School