Summary
Overview
Work History
Education
Skills
Timeline
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Kiara West

New Llano,LA

Summary

Accomplished Supervisor at Walmart, adept in conflict resolution and critical thinking, significantly enhanced team productivity through effective leadership and problem-solving strategies. Skilled in customer service and Microsoft Excel, consistently exceeded customer expectations, fostering loyalty and improving operational efficiency.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

OptumRx
10.2023 - Current
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Customer Service Cashier

Skygen Usa
05.2023 - 09.2024
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.

Supervisor

Walmart
09.2019 - 11.2022
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.

Home Health Caregiver

Companion Care of SWLA
05.2013 - 10.2022
  • Assisted patients with daily living activities, improving their overall quality of life.
  • Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
  • Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
  • Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
  • Supported emotional well-being through companionship services such as reading aloud or playing games together during downtime periods.

Education

Bachelor Of Business Administration - Business

Northwestern State University of Louisiana
Natchitoches, LA

Diploma -

Leesville High School
Leesville, LA
05.2010

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Microsoft Excel
  • Microsoft outlook
  • Scheduling
  • Follow-up skills

Timeline

Customer Service Representative

OptumRx
10.2023 - Current

Customer Service Cashier

Skygen Usa
05.2023 - 09.2024

Supervisor

Walmart
09.2019 - 11.2022

Home Health Caregiver

Companion Care of SWLA
05.2013 - 10.2022

Bachelor Of Business Administration - Business

Northwestern State University of Louisiana

Diploma -

Leesville High School

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Kiara West