Kiara White
San Antonio,TX
Summary
I am an experienced customer service representative with 5 to 10 years of experience. I have an excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. I am one who is always enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. I am a person who is always motivated to learn, grow and excel.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Wells Fargo & Company
San Antonio, TX
02.2024 - Current
- Managed escalated issues with empathy, providing effective solutions to retain customer trust and repeat business.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Addressed customer inquiries to ensure satisfaction and foster positive service.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Customer Service Representative
Talent Bridge-Wells Fargo
Charlotte, NC
09.2024 - 02.2025
- Resolved customer inquiries through phone and email, ensuring timely and accurate responses.
- Collaborated with cross-functional teams to enhance customer service processes and improve overall satisfaction.
- Trained new representatives on systems, policies, and customer interaction best practices.
- Monitored and analyzed customer feedback to identify improvement opportunities in service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Client Care Representative
Maximus- HHSC
San Antonio, TX
06.2022 - 11.2023
- Answered customer questions via telephone.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Provided friendly greeting to visitors and gave knowledgeable and authoritative responses.
- Interacted with team members across departments to research and resolve customer issues.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
Client Care Representative
Apple One - Maximus
San Antonio, TX
02.2022 - 06.2022
- Answered customer questions via telephone.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Provided friendly greeting to visitors and gave knowledgeable and authoritative responses.
- Interacted with team members across departments to research and resolve customer issues.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
Solar Energy Consultant
Cloud Solar Energy Solutions
03.2020 - 06.2020
- Applied acquired knowledge of solar technology and thermodynamics to use in design of cutting-edge solar energy projects for commercial businesses.
- Remained highly educated in most up-to-date computer modeling and simulation software packages and contributed effectively to projects by pursuing continuous professional development opportunities.
- Worked closely with my sales manager to transition project from design and execution to engineering and construction.
- Delivered design and planning for solar energy projects and recommended best practices and protocols.
- Developed team communications and information for team meetings.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Monitored social media and online sources for industry trends.
Customer Service Representative
QVC
09.2016 - 12.2017
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Educated customers on promotions to enhance sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
Cashier
US Patriot Tactical LLC
06.2016 - 09.2017
- Reviewed and resolved differences between accounting information and cash drawer.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
- Checked prices for customers and processed items sold by scanning barcodes.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Counted cash in register drawer at beginning and end of shift.
Intern/Summer Employee
San Antonio Food Bank
06.2013 - 08.2013
- Maintained excellent attendance record, consistently arriving to work on time.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Handled various calls to address client inquiries and concerns.
- Developed team communications and information for team meetings.
Education
John Jay High School
San Antonio, TXBBA - Business Administration
South College
Knoxville, TN OnlineSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Payment processing
- Client relations
- Call center operations
- Microsoft outlook
- Product knowledge
- Microsoft PowerPoint
- De-escalation techniques
- Clerical support
- Filing
- Customer education
- Assertiveness
- Account updating
- Account management
- Reading comprehension
- Proofreading
Timeline
Customer Service Representative
Talent Bridge-Wells Fargo
09.2024 - 02.2025
Customer Service Representative
Wells Fargo & Company
02.2024 - Current
Client Care Representative
Maximus- HHSC
06.2022 - 11.2023
Client Care Representative
Apple One - Maximus
02.2022 - 06.2022
Solar Energy Consultant
Cloud Solar Energy Solutions
03.2020 - 06.2020
Customer Service Representative
QVC
09.2016 - 12.2017
Cashier
US Patriot Tactical LLC
06.2016 - 09.2017
Intern/Summer Employee
San Antonio Food Bank
06.2013 - 08.2013
John Jay High School
BBA - Business Administration
South College