Kiara Whitehead
Zynex Medical
Aurora,CO
8
years of professional experience
Organized Billing Specialist with expertise in managing billing processes, verifying account information, and processing invoices. Improved billing procedures and resolved discrepancies while collaborating with insurance representatives and internal teams. Committed to accuracy, confidentiality, and delivering exceptional customer service.
Work History
Billing Specialist
3 Years- Managed billing inquiries and resolved discrepancies efficiently to enhance customer satisfaction.
- Collaborated with healthcare providers to facilitate timely claim submissions and payments.
- Processed and verified insurance claims for accuracy and compliance with regulations.
- Maintained up-to-date knowledge of industry billing codes and reimbursement processes.
- Analyzed billing trends to identify areas for process improvement and enhanced efficiency.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Used patients' medical records to use appropriate and billable ICD-10 codes.
- Used different modifiers, CPT codes, claim comments, and taxonomy codes to ensure clean billing.
- Ensured strict HIPAA compliance by safeguarding patient health information and reinforcing privacy protocols.
Server
11 Months- Delivered exceptional customer service in high-pressure dining environment.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Trained new servers on menu items, service standards, and operational procedures.
- Maintained cleanliness and organization of dining area and service stations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously, including large groups or parties of 20 people or more without compromising service quality.
- Maintained a high level of knowledge about menu offerings, including ingredients and preparation methods, to assist with menu selection and answer customer questions.
- Developed a strong understanding of food and drink service regulations and compliance to ensure a safe and enjoyable dining experience for all customers.
- Consistently received positive feedback from customers and management for exceptional service and commitment to customer satisfaction.
Crew Leader
2 Years 11 Months- Trained and mentored new crew members on operational procedures and customer service standards.
- Trained in all Front of House and Back of House positions in the store.
- Supervised new employee training videos and certifications.
- Assisted manager in totaling deposits, inventory count, and delegating responsibilities.
- Resolved complaints promptly and professionally.
Carhop
4 Years 2 Months- Enhanced customer experience through friendly and efficient service interactions.
- Delivered food and beverages promptly to customers in drive-in area.
- Trained new carhops on service protocols and operational procedures.
- Maintained cleanliness of service areas and ensured compliance with health standards.
- Mastered point-of-sale (POS) computer system for automated order taking.
- Handled currency and credit card transactions quickly and accurately.
Education
High School Diploma
- Valedictorian
- National Honor Society Member
Skills
Billing systems and software
Claims processing
Insurance verification
ICD-10 coding
Denial management
HIPAA compliance
Microsoft Office proficiency
Attention to detail
Time management
Multitasking and organization
Team collaboration
Customer service
Adaptability
Timeline
Billing Specialist
Zynex Medical
09.2023 - CurrentRead More
Server
Hopscotch
06.2022 - 05.2023Read More
Crew Leader
Sonic
07.2019 - 06.2022Read More
Carhop
Sonic
04.2018 - 06.2022Read More
Perkins-Tryon High School
High School Diploma
Read More