Summary
Overview
Work History
Education
Skills
Timeline
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Kiara Williams

Rockford,IL

Summary

Proven skills in supporting warehouse operations by keeping accurate records and checking shipments. Detail-oriented in evaluating products, processing paperwork and coordinating movements around warehouse locations. Familiar with operating equipment and staying on top of maintenance demands.

Overview

9
9
years of professional experience

Work History

Reset Retail Merchandiser

SAS Retail Services
Rockford, IL
01.2022 - Current
  • Traveled to assigned location using personal vehicle, showed up time and worked efficiently to complete jobs.
  • Unload merchandise/ sort product
  • Stocked designated items on shelves, end caps and displays.

Inbound Stower

Amazon
Beloit, WI
06.2019 - 08.2021
  • Operate computer office software/access customer accounts
  • Place orders
  • Provide excellent customer service experience.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Sorted over Number products onto shelves according to type, weight and size.
  • Maintained safety and efficiency to maximize overall productivity and increase stowing rates by Number%.

Customer Service Representative

Boost Mobile
Rockford, IL
11.2018 - 06.2019
  • Operate computer office software to access customers account
  • Assist customers with claims, fraud and unauthorized transactions
  • Provide excellent customer service experience.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Responded to customer requests for products, services and company information.

Assembly Line Worker

Android
Belvidere, IL
10.2017 - 11.2018
  • Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Conducted quality assurance inspections on finished components and identified issues.

Telephone Banker

EGS
Rockford, IL
08.2015 - 10.2017
  • Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support.
  • Handled over Number incoming telephone calls, emails and chat requests.
  • Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
  • Executed wire transfers, stop payments and account transfers.

Customer Service Representative

Servicom
Rockford, IL
07.2013 - 08.2015
  • Answered constant flow of customer calls with minimal wait times.
  • Recommended products to customers, thoroughly explaining details.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

Diploma - undefined

Diploma - General

Jefferson High School
Rockford, IL
05.2018

Diploma - Pharmacy Technology

Rockford Career College
Rockford, IL
09.2016

Skills

  • Self-motivator with the ability to work under pressure with a team as well as great decision making skills
  • Planogram Creation
  • Customer Order Fulfillment
  • Stocking and Replenishing
  • Department Resets
  • Credit Card Transaction Processing
  • Hand Scanners
  • Order Packing and Shipping
  • Material Handling
  • Loading and Unloading
  • Storage and Stacking

Timeline

Reset Retail Merchandiser

SAS Retail Services
01.2022 - Current

Inbound Stower

Amazon
06.2019 - 08.2021

Customer Service Representative

Boost Mobile
11.2018 - 06.2019

Assembly Line Worker

Android
10.2017 - 11.2018

Telephone Banker

EGS
08.2015 - 10.2017

Customer Service Representative

Servicom
07.2013 - 08.2015

Diploma - undefined

Diploma - General

Jefferson High School

Diploma - Pharmacy Technology

Rockford Career College

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Kiara Williams