Kiara Young
Montgomery
Summary
Certified phlebotomy technician with comprehensive clinical training in venipuncture and specimen handling. Successfully completed a rigorous certification program, acquiring hands-on experience in patient care settings. Focused on ensuring safe and efficient specimen collection while maintaining high standards of patient comfort and infection control.
Overview
7
7
years of professional experience
Work History
Deli Worker
Publix
08.2024 - Current
- Prepared deli products according to food safety and quality standards.
- Operated slicing machines and other equipment safely and efficiently.
- Provided training and support to new deli staff on procedures and policies.
- Rotated stock on shelves to ensure freshness of products.
- Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
- Greeted customers in a friendly manner and provided excellent customer service.
Phlebotomist
Baptist Medical Center South
01.2022 - 09.2024
- Executed venipuncture procedures and collected blood specimens from patients in a high-volume clinical environment.
- Oversaw patient identification labeling of specimens and ensured accurate documentation of all procedures.
- Exhibited exceptional customer service skills by delivering compassionate care to patients during phlebotomy procedures.
- Ensured strict compliance with infection control protocols and safety standards throughout blood collection procedures.
- Leveraged expertise in tube additives and anticoagulants to optimize specimen collection techniques.
- Executed capillary punctures on pediatric patients utilizing age-appropriate techniques to ensure minimal discomfort.
- Executed established protocols for managing hazardous materials, including sharps containers and biohazard waste disposal.
- Executed regular quality control checks on equipment to ensure precision in test results.
- Ensured strict confidentiality of patient information in compliance with HIPAA regulations.
- Addressed urgent requests for stat orders and complex venous access situations with professionalism and efficiency.
Customer Service Representative
SYKES
12.2021 - 08.2024
- Assisted customers with inquiries via phone and email.
- Resolved customer complaints using conflict resolution techniques.
- Processed orders accurately and efficiently through internal systems.
- Educated customers on product features and benefits effectively.
- Collaborated with team members to improve service delivery processes.
Cashier/Food Preparation Worker
Chicken Salad Chick
10.2018 - 02.2022
- Operated cash register efficiently during busy service hours.
- Handled customer transactions with accuracy and attention to detail.
- Maintained cleanliness and organization of the front counter area.
- Processed online orders and prepared them for pickup accurately.
- Managed inventory levels by restocking supplies as needed throughout shifts.
Education
High School Diploma - undefined
Robert E Lee High School
Montgomery, AL05.2018
Skills
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
- Facilitated conflict resolution processes to enhance team collaboration
- Assisted teams in completing projects by fostering open communication and collaboration Supported team members in achieving shared goals through effective coordination Contributed to a positive team environment by encouraging participation and idea sharing
- Demonstrated exceptional verbal and written communication skills to facilitate effective collaboration
- Assisted in performing phlebotomy procedures to collect blood samples Supported healthcare teams by preparing patients for blood draws Maintained cleanliness and organization of phlebotomy equipment
- Facilitated effective communication with patients to enhance understanding of treatment plans
- Executed comprehensive equipment maintenance protocols to ensure optimal functionality
- Demonstrated meticulous attention to detail in all tasks and projects
- Executed venipuncture techniques to ensure accurate blood sample collection
- Executed blood culture collection procedures to ensure accurate diagnostic results
- Ensured adherence to HIPAA regulations to protect patient privacy and confidentiality
- Executed proper order of draw protocols to ensure accurate specimen collection
- Executed sample handling procedures to ensure quality control and compliance with industry standards
Timeline
Deli Worker
Publix
08.2024 - Current
Phlebotomist
Baptist Medical Center South
01.2022 - 09.2024
Customer Service Representative
SYKES
12.2021 - 08.2024
Cashier/Food Preparation Worker
Chicken Salad Chick
10.2018 - 02.2022
High School Diploma - undefined
Robert E Lee High School