Kiarah Hayes
Wellington,FL
Summary
Skilled worker committed to outstanding experiences and customer satisfaction. Always maintains highly professional and polished attitude and appearance to match tone for event. Team-oriented and customer-centered Server with passion for food service industry. Works well in large teams or in small groups for private events. Reliable Banquet Server with trained in fast and sanitary food transport. Exemplary workplace focus and physical coordination. Professional and friendly with patrons and co-workers alike.
Overview
5
5
years of professional experience
Work History
Food Server Assistant
The Breakers
Palm Beach, FL
11.2024 - Current
- Maintained a clean and organized dining area for improved guest experience.
- Stocked necessary supplies to maintain smooth restaurant operations and reduce downtime between tasks.
- Collaborated with kitchen staff to ensure timely delivery of meals, resulting in higher customer satisfaction ratings.
- Contributed to increased efficiency by promptly communicating customer orders to the kitchen staff.
- Anticipated guest needs proactively, offering assistance before being asked to improve the overall dining experience.
- Supported waitstaff with table setting and clearing, enabling them to focus on attentive customer service.
- Served as backup bartender or host/hostess when needed, demonstrating flexibility and adaptability within the team dynamic.
- Assisted in inventory management by monitoring stock levels and placing orders as needed, reducing waste and maintaining adequate supplies for daily operation.
- Implemented proper food handling procedures consistently, ensuring compliance with local health codes and industry standards.
- Received positive feedback from customers for friendly demeanor and attentiveness to their needs.
- Worked closely with servers to accommodate large parties effectively while maintaining quality service for all guests during peak hours.
- Assisted with bussing tables and cleaning up spills.
Banquet Server
Leadings Hospitality Group (Kravis Center)
West Palm Beach, FL
11.2024 - Current
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Adhered to all health and safety regulations while serving food and beverages.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
- Arranged linens and table settings according to seating plan and event theme.
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
Banquet and Fine Dining Server
Los Angeles Athletic Club
Los Angeles, CA
12.2022 - 03.2024
- Delivered food orders from kitchen to dining room in a timely manner.
- Ensured proper presentation of dishes before serving to the guest.
- Checked back with customers during meals to ensure satisfaction with food and beverage items.
- Followed established safety regulations when handling hot plates or trays of food.
- Cleared used tableware between courses and replaced with clean items as necessary.
- Maintained knowledge of current menu items, garnishes, ingredients, preparation methods and presentations.
- Processed payments accurately at the end of each meal service period.
- Informed guests about daily specials as well as any changes on the menu.
- Collected dirty dishes from tables following course completion and removed them to dishwashing area.
- Replenished supplies such as utensils, napkins and condiments throughout shift hours.
- Refilled water glasses regularly during meal services.
- Stocked side stations with additional supplies such as coffee cups or extra cutlery.
- Performed general cleaning tasks such as sweeping floors or wiping down surfaces.
- Adhered strictly to sanitation policies when handling food or beverages.
- Served wine and other drinks according to restaurant standards.
- Assisted cooks in plating desserts for special events.
- Responded quickly to any customer complaints or concerns regarding their dining experience.
- Provided exceptional service to high volume of daily customers.
- Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
- Verified food tray contents and transported each from kitchen to banquet hall.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
- Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
- Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
- Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
- Adhered to sanitation and safety policies, protecting establishment and patrons.
- Greeted guests upon arrival and provided them with menus.
- Assisted in setting up banquet tables with linens, china, glassware and silverware.
- Prepared beverages for guests including coffees, teas, juices and cocktails.
- Provided excellent customer service to all guests by responding promptly to their requests.
Host
The Breakers
Palm Beach, FL
11.2021 - 08.2022
- Performed light administrative duties such as filing documents and taking messages.
- Served as point-of-contact for resolving guest complaints or special requests.
- Provided excellent customer service by anticipating customer needs.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Managed incoming calls during busy shifts.
- Contributed to team efforts by accomplishing related tasks as needed.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Managed dining room layout to maximize efficiency of staff members.
- Greeted guests upon arrival and provided them with menus.
- Assisted servers in seating guests by escorting them to their tables.
- Took reservations over phone and in person.
- Ensured compliance with health and safety regulations within the restaurant.
- Answered telephone to provide dining information and take reservations.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Greeted guests and gathered information to seat groups or place on waitlist.
Server
Christopher's Kitchen
Palm Beach Gardens, FL
07.2020 - 09.2021
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Maintained records of transactions made during shift as required by law or company policy.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
Education
Some College (No Degree) - AUDIO ENGINEERING
Full Sail University
Winter Park, FLDegree -
School Name
LocationSkills
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Public Speaking
- Organization and Time Management
- Social Perceptiveness
- Organization
- Sound design
- Audio mixing
- Writing Lyrics
- Social Media Promotion
- Music Theory
- Visual design
- Equipment Preparation
- Adobe Photoshop
- Image Archiving
- Shot Composition
- Photo editing
- Attention to Detail
- Excellent Communication
- Research
- Time Managemen
Awards
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Projects
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References
References available upon request.
Timeline
Food Server Assistant
The Breakers
11.2024 - Current
Banquet Server
Leadings Hospitality Group (Kravis Center)
11.2024 - Current
Banquet and Fine Dining Server
Los Angeles Athletic Club
12.2022 - 03.2024
Host
The Breakers
11.2021 - 08.2022
Server
Christopher's Kitchen
07.2020 - 09.2021
Some College (No Degree) - AUDIO ENGINEERING
Full Sail University
Degree -
School Name