Kiarra Craven
Waco
Summary
Dynamic and empathetic professional with extensive experience in customer service roles, notably with Support Service Group. Excelled in resolving high-stress situations, enhancing customer loyalty through effective problem resolution and active listening. Proficient in data entry and Microsoft Excel, significantly improving operational efficiency. Demonstrated a commitment to customer satisfaction and skilled in various call center operations.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Support Service Group
05.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
CNA
Brookdale Assisted Living
03.2023 - 03.2024
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Customer Service Representative
RDI Marketing
10.2021 - 02.2023
- Made outgoing calls to sell Health Insurance.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Waco High School
2020 N. 42 Street05.2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Microsoft Excel
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Scheduling
- Follow-up skills
- Data collection
- Live chat support
Timeline
Customer Service Representative
Support Service Group
05.2024 - Current
CNA
Brookdale Assisted Living
03.2023 - 03.2024
Customer Service Representative
RDI Marketing
10.2021 - 02.2023
Waco High School
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