Kiarra Gonzalez
Lakewood,NJ
Summary
Hardworking Backroom Associate focused on maximizing team efficiency and customer service by retrieving, stocking, and moving merchandise. Knowledgeable about customer service standards and sales processes. Focused and versatile professional with undeniable talents in customer service and specialty drink preparation. Multi-tasker dedicated to customer service and engagement. Works great under pressure. Motivated professional with extensive experience in customer service, sales and administrative tasks. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Customer Service
Stitch N Sew
Lakewood, NJ
02.2022 - Current
- Worked well in a team setting, providing support and guidance.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Demonstrated leadership skills in managing projects from concept to completion.
Receptionist
Eyes On 9
Howell, Nj
08.2021 - 12.2021
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Collected Type payments, processed transactions and updated relevant records.
- Kept reception area clean and neat to give visitors positive first impression.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Confirmed appointments, communicated with clients, and updated client records.
Education
High School Diploma -
Lakewood High School
Lakewood, NJ06.2017
Skills
- Recordkeeping strengths
- Language Fluency
- Calm and Professional Under Pressure
- Teamwork and Collaboration
Timeline
Customer Service
Stitch N Sew
02.2022 - Current
Receptionist
Eyes On 9
08.2021 - 12.2021
High School Diploma -
Lakewood High School