KIARRA GONZALEZ
Los Angeles,CA
Summary
Results-driven multifamily professional with over 5 years of experience in luxury residential management, specializing in lease administration, tenant relations, financial reporting, and vendor oversight. Proven track record in enforcing lease terms, managing budgets, and ensuring seamless property operations. Expertise in coordinating vendors, conducting thorough inspections, and maintaining strict contract compliance. Committed to enhancing tenant satisfaction and driving process improvements for optimal operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager
Ultra Luxury | 54 Units| Sentral
Los Angeles, CA
03.2025 - 10.2026
- Achieved 65% renewal rate and boosted Google rating.
- Maintained occupancy of 95% and above while increasing market rates up to 10%.
- Review, code, and approve invoices. Ensure that invoices are received and paid in a timely manner.
- Conduct monthly ownership calls and prepare monthly financials, manage vendor expenses.
- Prepared comprehensive Narrative Reports, including variance analysis, delinquency reporting, lease expiration tracking, and leasing activity.
- Developed and monitored budgets, P&L and financial forecasts, oversaw capital improvements and vendor contracts
Assistant General Manager
Luxury High Rise| 630 Units| Sentral
San Jose, CA
01.2024 - 03.2025
- Conducts detailed reviews of resident accounts and financial data, coordinates with residents to resolve payment issues, executes collection strategies, and applies lease enforcement measures to drive revenue performance.
- Managed the eviction process in compliance with legal notice requirements, coordinates removal of residents when necessary, and represents the property in court hearings and legal proceedings.
- Oversees the resident move-out process by evaluating lease obligations and notice compliance, complete deposit accounting.
Leasing Manager
Luxury Lease Up | 644 Units| Sares-Regis
North Hollywood, CA
10.2021 - 01.2024
- Conducted market analysis to determine rental rates and stay competitive in the market.
- Led and trained a high-performing leasing team, resulting in improved leasing efficiency.
- Addressing and resolving tenants' questions, concerns, and complaints in a timely manner.
Leasing Manager
Luxury Lease Up | 277 Units| Sares-Regis
Woodland Hills, CA
11.2020 - 10.2021
- Maintained accurate and detailed records of leasing activities and resident interactions.
- Processed applications, reviewed lease agreements, and ensured compliance with housing requirements.
- Implemented innovative leasing strategies to address aged vacancies and exceed leasing targets.
Leasing Specialist
Luxury Lease Up | 211 Units| Lincoln Property Co
Montclair, CA
01.2020 - 11.2020
- Responded to inquiries through various channels, providing leasing information and scheduling appointments.
- Verified tenant incomes and maintained accurate records compliant with housing requirements.
- Successfully completed a lease-up with 95% occupancy within six months.
Leasing Specialist
Luxury Class A | 298 Units| Picerne Residential
Ontario, CA
01.2019 - 01.2020
- Implemented creative marketing strategies for effective property promotion.
- Preparing and scheduling property viewings, conducting property tours and interviewing prospective tenants.
- Conducted outreach, developed new referral sources, and generated social media content.
Education
Bachelor of Arts - Business Administration, Marketing
California State University, Fullerton
Skills
- Leadership and team building
- Problem resolution
- Operations Strategy & Performance Management
- Financial and Budget Management
- Talent Acquisition & Staff Recruitment
- Team Development and Mentorship
- Lease Up Experience
Software
- Yardi
- CRMIQ
- EliseAI
- Onesite
- Yieldstar
- Revenue Management
- Budget Forecasting
- PayScan
Certification
California Real Estate License
Timeline
General Manager
Ultra Luxury | 54 Units| Sentral
03.2025 - 10.2026
Assistant General Manager
Luxury High Rise| 630 Units| Sentral
01.2024 - 03.2025
Leasing Manager
Luxury Lease Up | 644 Units| Sares-Regis
10.2021 - 01.2024
Leasing Manager
Luxury Lease Up | 277 Units| Sares-Regis
11.2020 - 10.2021
Leasing Specialist
Luxury Lease Up | 211 Units| Lincoln Property Co
01.2020 - 11.2020
Leasing Specialist
Luxury Class A | 298 Units| Picerne Residential
01.2019 - 01.2020
Bachelor of Arts - Business Administration, Marketing
California State University, Fullerton