Kiarra Johnson
Effingham,SC
Summary
Versatile and results-driven professional with a diverse background in child care, security, retail management, customer service, and administrative support. Demonstrates exceptional ability to foster safe and nurturing environments while optimizing daily operations to enhance customer satisfaction. Recognized for outstanding organizational and communication skills, along with a proven track record in problem-solving and effective team collaboration. Committed to delivering reliable and efficient support in dynamic, fast-paced environments, consistently adapting to evolving challenges.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal
09.2021 - 07.2025
- Monitored premises to ensure safety and compliance with security protocols.
- Responded promptly to alarms and incidents, ensuring appropriate measures were taken.
- Prepared detailed reports of security incidents for management review.
- Operated surveillance equipment to maintain constant monitoring of property areas.
- Engaged with the public to provide information and enhance community relations.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Checked and verified photo identification prior to granting facility access.
Child Care Center Teacher
Harley's Future Leaders
08.2020 - 09.2021
- Supervised daily activities to ensure children's safety and well-being.
- Created engaging lesson plans for diverse age groups at a child care center.
- Collaborated with staff to maintain a clean and organized classroom environment.
- Introduced new teaching methods such as project-based learning, resulting in increased student engagement and motivation.
- Increased student collaboration by developing group projects and team-building activities.
- Enhanced parent-teacher communication by providing regular updates on student progress and organizing conferences.
Customer Service Representative
Duke Energy
10.2020 - 03.2021
- Assisted customers with inquiries and resolved issues promptly.
- Managed customer accounts using internal CRM software efficiently.
- Handled billing inquiries and payment processing accurately.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Secretary
Resource Plus
04.2019 - 06.2020
- Maintained daily report documents, memos and invoices.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained electronic filing systems and categorized documents.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
Assistant Store Manager
Chipotle
06.2018 - 03.2019
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Prepared and portioned food items in compliance with safety and quality standards to ensure consistency and customer satisfaction.
Education
Business Administration
University of Mount Olive
Mount Olive, NCSkills
- Project management
- Customer service
- Conflict resolution
- Communication skills
- Data analysis
- Team collaboration
- Report writing
- Incident reporting
- CCTV surveillance
- Detail-oriented
- Superior customer service
Accomplishments
- Successfully completed two-week security training program.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 14 staff members.
Certification
- CPR
Languages
English
Native or Bilingual
Interests
- Dancing
- Watching Movies and TV Shows
- I like trying new recipes and food trends
- Road Trips
- Music
- Volunteer Work
- Writing poems
Personal Information
Timeline
Security Officer
Allied Universal
09.2021 - 07.2025
Customer Service Representative
Duke Energy
10.2020 - 03.2021
Child Care Center Teacher
Harley's Future Leaders
08.2020 - 09.2021
Secretary
Resource Plus
04.2019 - 06.2020
Assistant Store Manager
Chipotle
06.2018 - 03.2019
Business Administration
University of Mount Olive
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