Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Kiarra Mitchell

Paterson,NJ

Summary

Versatile Customer Service representative with exemplary skills and proven commitment to customer satisfaction and safety. Determined to lead and promote high levels of customer service and engagement efforts.

Overview

4
4
years of professional experience

Work History

Cashier/Customer Service

Floor and Decor
Paramus, NJ
06.2021 - Current
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.

Customer Service Representative

Home Depot
Paterson, NJ
08.2019 - 12.2020
  • I help customers return items back to the store, that they either don't want anymore, that are damaged, etc
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Cultivated customer loyalty, promoted repeat business and improved sales.

Cashier/Customer Service

Chuck E. Cheese
Paramus, NJ
10.2018 - 03.2020
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.

Education

High school diploma -

Garrett Morgan Academy of Academic Excellence
Paterson, NJ
06.2020

Skills

  • Work Task Prioritization
  • Customer Service and Assistance
  • Customer Complaint Resolution
  • Telephone Reception
  • Performing Needs Assessments

Additional Information

  • Authorized to work in the US for any employer

Timeline

Cashier/Customer Service

Floor and Decor
06.2021 - Current

Customer Service Representative

Home Depot
08.2019 - 12.2020

Cashier/Customer Service

Chuck E. Cheese
10.2018 - 03.2020

High school diploma -

Garrett Morgan Academy of Academic Excellence

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Kiarra Mitchell