Kiarra Rensel
Fort Myers
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server/Bartender
Shula's HMS Host
11.2024 - 01.2025
- Assist customers in using QR menu
- Open shift at 6:30am-2pm
- Handle a 22 top bar, as well as six 4 top tables during rush hour
- Knowledgeable in beers, wines, and liquors
- Capable of making basic drinks and craft cocktails from menu
- Fast-paced environment
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently, prioritizing tasks in a fast-paced environment.
- Assisted in inventory management, tracking supplies to minimize waste and optimize stock levels.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Phlebotomist
OneBlood
12.2023 - 07.2024
- Collected blood samples from patients while adhering to safety protocols and infection control measures.
- Prepared blood specimens for laboratory analysis, ensuring proper labeling and documentation.
- Educated patients on the donation process, alleviating concerns and promoting a positive experience.
- Maintained equipment and supplies, ensuring readiness for procedures while minimizing downtime.
- Oversaw compliance with regulatory standards during blood collection drives, ensuring quality assurance protocols were followed.
- Trained new phlebotomists on best practices and operational standards to enhance team efficiency.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Used personal protective equipment correctly to protect coworkers and patients.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Addressed questions and concerns to educate patients on collection process and procedures.
Server/Bar Trainee
10 Twenty Five I
02.2021 - 07.2023
- Educated in craft beers and cocktails, upsell drinks to guests
- Remember daily soups/specials
- 2-3k in sales daily
- Responsible for parties of 20 or more
- Basic opening and closing duties
- Work up to 15 hours shifts
- Provide a comfortable, easy going environment for guests
Cashier
Total Wine & More I
11.2019 - 01.2021
- Assisted customers with product selection and provided recommendations based on their preferences
- Kept shelves stocked and rotated inventory
- Verified customer IDs to ensure compliance with age restrictions
- Followed all state and local liquor laws and regulations
Hostess
United Alehouse I
02.2017 - 11.2019
- Courteously answer phone calls, welcome and seat guests, and present menus
- Follow up with guests to ensure their satisfaction and address any additional requests
- Prepare seat arrangements and organize reservations to ensure guest satisfaction
- Answered and directed phone calls as needed
- Organized table plans and booking reservations
Education
High School -
Riverdale High School
Fort Myers, FL06.2017
BLS - Basic Life Support
American Health Training
12-2025
Skills
- Wine and food pairing
- Upselling techniques
- Guest relations
- Problem resolution
- Knowledge of basic cocktails recipes
- Ability to track inventory, order supplies, maintain proper stock of bar necessities
- Venipuncture
- Patient care
- Specimen handling
- HIPAA compliance
- Patient support
- Data entry
- Quality control
- Paperwork processing
- Recording data
- Patient preparation
- Medical office administration
- Health and safety
- Medical terminology
- Emergency response training
Certification
- ServSafe Alcohol Certification, Servsafe.com, December 2023
- Valid until Dec 2, 2026.
Section name
- ID # 24538251
- CARD #24876740
Timeline
Server/Bartender
Shula's HMS Host
11.2024 - 01.2025
Phlebotomist
OneBlood
12.2023 - 07.2024
Server/Bar Trainee
10 Twenty Five I
02.2021 - 07.2023
Cashier
Total Wine & More I
11.2019 - 01.2021
Hostess
United Alehouse I
02.2017 - 11.2019
High School -
Riverdale High School
BLS - Basic Life Support
American Health Training