Overview
Work History
Education
Skills
Career Objective
Timeline
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Kiarra Rich

Kiarra Rich

Business Program Manager
Detroit,MI

Overview

10
10
years of professional experience

Work History

Business Program Manager

Rocket Mortgage
Detroit, Michigan
08.2020 - Current
  • Built program framework, communication strategy, training and onboarding plan and defined budget for an internal mentorship program five consecutive years in a row (2019-present).
  • Assumed Project Management Ownership of global team member retention program which led to an organization decrease in turnover from 8% to 4.5% within one quarter.
  • Built and managed an internal career mobility hub resulting in 5,236 team member transfers starting in 2021- present.
  • Created training programs for Sales Leaders to support organizational changes during three company restructures from 2020 - 2023.
  • Partner with Revenue Operations to identify needed internal transfers to satisfy forecasted lead flow needs month over month.
  • Expert in defining scope and building project requirements.
  • Partners with internal Creative Teams to build and strategize project identities and branding for numerous training materials, internal website hubs and communications. .
  • Promotes high Stakeholder satisfaction by resolving issues with knowledgeable and friendly service.

Account Manager

Xenith LLC
Detroit, MI
05.2018 - 08.2020
  • Serve as a hub for project communications throughout teams in the entire Xenith Company.
  • Continuously documenting risk and reviews of buyer satisfaction when launching new product.
  • Responsible for managing the liaison between customers, coaches and the company via phone, email and instant chat.
  • Managed and prioritized multiple projects at the same time.

Marketing Coordinator

Embarco
Detroit, MI
06.2014 - 05.2018
  • Designed and executed weekly newsletter representing managed talent, creating a community of local informed music and entertainment enthusiasts.
  • Responsible for day of coordinating for numerous photoshoots, video shoots and radio adds.

Education

Associate of Arts - Social Work

Oakland Community College
Royal Oak, MI
05.2021

Skills

  • Effectively manages project priorities, ensuring thorough follow through to completion
  • Quickly assimilates complex concepts to ensure efficient implementation
  • Proactively takes ownership while empowering others to utilize their strengths to succeed
  • Resolves conflicts and address interpersonal issues within the project team
  • Expert in turning chaos into control
  • Strong written and verbal communication skills
  • Operates with a sense of urgency
  • Master in Microsoft Project, SharePoint and Asana
  • Google Project Management Certificate Recipient

Career Objective

Seeking work in a team oriented environment where my ingenuity, diplomacy skills and extensive experience in project management and business consulting can bring the organizations visions and goals to life.

Timeline

Business Program Manager

Rocket Mortgage
08.2020 - Current

Account Manager

Xenith LLC
05.2018 - 08.2020

Marketing Coordinator

Embarco
06.2014 - 05.2018

Associate of Arts - Social Work

Oakland Community College

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Kiarra RichBusiness Program Manager