Kiasia Manigault
Walmart
North Charleston,SC
1
Certification
9
years of professional experience
Customer Service professional skilled in service delivery and relationship management. Drives business results through effective communication and problem-solving. Proficient in overcoming objections and enhancing customer experiences by providing tailored solutions. Strong organizational abilities complement a commitment to teamwork and customer satisfaction.
Work History
Customer Service Representative
7 Years 3 Months- Organized racks and shelves to enhance store visual appeal and engage customers with featured merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in finding specific products throughout the store. and checked store system for merchandise at other sites.
- Responded to customer inquiries regarding sizing, accessories, and care instructions for merchandise.
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained accurate inventory levels through diligent stock management and replenishment.
Customer Service Representative
1 Year 4 Months- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed high volume of incoming customer calls efficiently.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Associate
3 Months- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
Assistant Manager
9 Months- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Customer Service Representative
1 Year- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma
Skills
Customer Account Management
POS Systems and Ordering Platforms
Upselling Products and Services
Customer Retention Strategies
Reference Assistance
Money Handling
Customer Relations
Order and Refund Processing
Customer Data Confidentiality
Customer service
Active listening
Critical thinking
Data entry
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Customer Service Representative
StarTek
09.2022 - 01.2024Read More
Customer Service Associate
Floor & Decor
06.2022 - 09.2022Read More
Customer Service Representative
Walmart
05.2019 - CurrentRead More
Assistant Manager
Little Caesars Pizza
09.2018 - 06.2019Read More
Customer Service Representative
Teleperformance
07.2017 - 07.2018Read More
Irmo High School
High School Diploma
Read More