Kiauna Howard
Prosperity Bank
Lubbock,Texas
10
years of professional experience
Seeking a position in a forward-thinking organization that provides diverse opportunities to expand skills, develop new knowledge, and work towards the company's long-term objective. Organized, detail-oriented, and adaptable in various work environments.
Work History
Deposit Administrative Associate
3 Years 8 Months- Ensured compliance with regulatory requirements through thorough review and analysis of policies and procedures.
- Manage a high volume of phone calls and emails, providing support for various bank branches.
- Provided cross-functional support by taking on additional task beyond daily responsibilities, improving department efficiency.
Customer Service Supervisor
11 Months- Streamlined communication processes between departments, improving response times to customer inquiries.
- Managed escalations effectively, resolving complex issues quickly while maintaining high levels of professionalism and empathy towards customers.
- Implemented quality assurance measures to monitor performance and identify areas for improvement.
Customer Service/Chat Support Representative
2 Years 10 Months- Provided exceptional customer support through live chat, resolving inquiries efficiently and accurately.
- Managed multiple chat conversations simultaneously, ensuring timely responses and satisfaction.
- Upheld company reputation by adhering to established guidelines for tone, language use, and content during all online interactions.
SERVER
3 Years 2 Months- Worked with POS system to place orders, manage, and handle complimentary items
- Carried out complete opening, closing, and shift change duties to keep restaurant working efficiently
- Shared knowledge of menu items enabling customers to make personal decisions based on taste and interest
- Provided exceptional customer service in high-volume restaurant environment.
Education
High School Diploma
Associate of Applied Science - Business Administration
Skills
Banking Operations Systems
Maintaining records
Auditing & Compliance
Operations Management
Timeline
Deposit Administrative Associate
Prosperity Bank
12.2022 - CurrentRead More
Customer Service Supervisor
Prosperity Bank
01.2022 - 12.2022Read More
Customer Service/Chat Support Representative
Prosperity Bank
03.2019 - 01.2022Read More
SERVER
Buffalo Wild Wings
03.2016 - 05.2019Read More
Coronado Highschool
High School Diploma
Read More
South Plains Co
Associate of Applied Science from Business Administration
Read More