Olivia Cook
El Paso,TX
Summary
Dedicated customer service professional with 4 years of experience seeking a Customer Service Agent role. Proven track record in resolving client inquiries and issues in credit card services, enhancing customer satisfaction. Strong skills in communication, account management, and CRM software, consistently exceeding client expectations.
Overview
1
1
Certification
14
14
years of post-secondary education
3
3
years of professional experience
Work History
Financial Account Associate Credit Card & Deposit Servicing
Alorica
El Paso, TX
12.2024 - Current
- Serviced customer financial accounts by addressing inquiries, completing account maintenance, and delivering accurate information to enhance customer experience.
- Supported credit card and deposit account servicing while adhering to established financial institution procedures to ensure compliance and customer satisfaction.
- Applied knowledge of banking products, account procedures, and financial services to resolve customer needs effectively.
- Assisted customers with account questions, troubleshooting, and transaction-related concerns in a high-volume contact center, contributing to efficient service delivery.
- Addressed billing and service inquiries via phone and email, providing prompt assistance to customers.
- Use CRM and account systems to document interactions, review account information, and maintain accurate customer records.
Internet Sales Consultant
Casa Nissan
El Paso, TX
08.2024 - 10.2024
- Assessed customer needs to tailor product and service recommendations that enhanced customer satisfaction.
- Executed credit checks and ensured accurate transaction processes to maintain compliance and foster trust.
- Negotiated with customers, effectively guiding them through the sales process to close deals successfully.
Sales Associate
Gun Central
El Paso, TX
01.2024 - 08.2024
- Guided customers in product selection, delivering personalized and knowledgeable service to enhance their shopping experience.
- Executed sales transactions with accuracy and efficiency, ensuring a seamless customer experience.
- Managed customer appointments and facilitated daily operations to support overall store efficiency.
Education
High school diploma -
Parkland High School
El Paso, TX 08.2012 - 05.2026
Some College - Psychology
El Paso Community College
El Paso, TXSome College - Psychology
University of Texas at El Paso
El Paso, TXSkills
- Account Management, Background Checks, Banking, Computer Literacy, Credit Card Services, CRM Software, Customer Complaint Resolution, Customer Service, Fraud Risk Analyst Experience Within Finance , Organizational Skills, Time Management, Typing
- CORE SKILLS: Account Maintenance, Account Management, Banking & Financial Services, Call Center Operations, Credit Card Account Servicing,, Customer Relationship Management (CRM), Deposit Account Servicing, Documentation, Financial Transaction Accuracy, Fraud Risk Awareness, Google Docs, Issue Resolution, Microsoft Excel, Microsoft Office
Certification
- Food Handler Certification 01/2024 - 01/2027
- TABC Certified 01/2024 - 01/2026
- Certified in knowledge about Nissan vehicles, services and practices Nissan USA
- Driver's License
- Certified Knowledge of Nissan Vehicles, Services & Practices Nissan USA
Personal Information
- Title: Financial Services associate
- Driving License: Driver's License
Timeline
Financial Account Associate Credit Card & Deposit Servicing
Alorica
12.2024 - Current
Internet Sales Consultant
Casa Nissan
08.2024 - 10.2024
Sales Associate
Gun Central
01.2024 - 08.2024
High school diploma -
Parkland High School
08.2012 - 05.2026
Some College - Psychology
El Paso Community College
Some College - Psychology
University of Texas at El Paso