Kiaya Reed
Grand Rapids,MI
Summary
Hello! My name is Kiaya, it's nice to meet you.
I am a very eager associate with a hunger for learning and achieving the best results. Always at the ready for a new task or responsibility. Known for efficient work ethic in independent and collaborative fields. Proficient with multitasking, effective communication, problem solving, and building team rapport.
My experience is somewhat varied and I try to offer a new perspective to issues that cross my path. I am ready and willing to start with any necessary training. Learning has always been a plus for me; more information and experience I gain, the better. Being able to; not only be taught but, to follow through with the instruction is extremely important.
This is one such value that I follow throughout my life, not just in work settings. Accomplishments are to be earned through genuine effort and moil. I am proud of the work that I do; because I understand the merit of doing a good job comes with putting in quality work. I have every intention of maintaining value in my duties.
Overview
4
4
years of professional experience
Work History
Front Desk Associate
Residence Inn by Marriott
Grand Rapids, MI
11.2025 - Current
- Greeted and checked in guests, ensuring a positive first impression and providing excellent customer service
- Managed high call volume, efficiently handling inquiries, reservations, and guest requests
- Resolved guest complaints promptly and effectively to ensure satisfaction and repeat business
- Handled cash transactions accurately while following established procedures for billing and payment processing
- Developed strong relationships with frequent guests resulting in increased loyalty program enrollment
- Collaborated with maintenance team to address any issues reported by guests promptly
Administrative Office Assistant Temp
BDO
Grand Rapids, MI
09.2025 - 10.2025
- Managed and maintained office supplies inventory, ensuring availability of necessary materials for daily operations
- Performed general administrative tasks including photocopying documents, scanning files, faxing paperwork
- Managed incoming and outgoing mail, ensuring timely delivery and distribution
- Maintained a clean and organized office environment, ensuring supplies were readily available
- Maintained a high level of attention to detail when verifying addresses, names, and other important information on envelopes
- Adhered to strict security protocols when handling sensitive or confidential documents during the sorting process
Facilities Attendant
Frederik Meijer Gardens & Sculpture Park
Grand Rapids, MI
09.2024 - 09.2025
- Maintained cleanliness and orderliness of facilities, ensuring a pleasant environment for guests
- Assisted with the setup and breakdown of equipment and furniture for events and meetings
- Monitored inventory levels of cleaning supplies, restocking as needed to ensure availability at all times
- Performed thorough cleaning and sanitization of assigned areas, including dusting, sweeping, mopping, and vacuuming
- Followed established protocols for handling hazardous materials, adhering to safety guidelines at all times
- Ensured compliance with health codes/regulations by following proper sanitation procedures at all times
Shift Leader/Manager
Bajco Global Management LLC
Grand Rapids, MI
09.2021 - 09.2025
- Led a team of employees, providing guidance and support to ensure efficient operations
- Managed daily operations, including safe counts, inventory management, and customer service
- Maintained high standards of quality control to ensure customer satisfaction
- Provided ongoing coaching and mentoring to team members, supporting their professional development
- Resolved customer complaints or issues promptly while maintaining a positive brand image
- Served as a liaison between upper management and front-line employees, ensuring effective communication of company goals and objectives
Education
High school diploma -
Nex Tech High
Grand Rapids, MISkills
- Organizational skills
- Customer service
- Cash Handling
- Management
- Food Safety
- Efficiency
- Inventory Control
- Team collaboration
- Task prioritization
- Oral and written communications
- Quality control
- Problem-solving
Languages
English
Interests
Just a few of my interests!
- Exploring new techniques and ingredients for baking and daily cooking
- Video Gaming; generally the more "laid-back" genres
- I participate in a variety of outdoor recreational activities
- Personal Development and Self-Improvement
Timeline
Front Desk Associate
Residence Inn by Marriott
11.2025 - Current
Administrative Office Assistant Temp
BDO
09.2025 - 10.2025
Facilities Attendant
Frederik Meijer Gardens & Sculpture Park
09.2024 - 09.2025
Shift Leader/Manager
Bajco Global Management LLC
09.2021 - 09.2025
High school diploma -
Nex Tech High
Additional Information
My strengths are:
- Proper communication skills
- Ability to work in a cleanly and timely manner
- Working independently and/or with teams
- Efficiency with tasks
- Overt willingness and hunger to learn
- Overall positivity