Kiayanna Freeman
Benefit Verification Specialist
Rock Hill,SC
Summary
A professional with experience in the administration arena. I'm seeking to obtain a challenging position at a recognized company where I may grow my knowledge, abilities, and learning growth with a responsible job opportunity ; where I can put my learning and skills to good use while contributing to the company's success. Also, capable patient representative
dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Patient Care Advocate(benefit Verification)
Teleperformance
Rock Hill, SC
11.2020 - 12.2022
- Monitored progress and documented patient's Medical Billing status changes to keep care team updated.
- Prior Authorization Process
- Explained Health Insurance Benefits plan to participants in easy to understand terms in order to educate each on available options.
- Assisted disabled clients to support independence and well-being.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Connected patients with available community and charitable resources.
- Evaluated effectiveness of current strategies with interdisciplinary team and utilized recommendations to make permanent improvements to care standards.
- Monitored ongoing care and proactively corrected problems.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Researched and evaluated new benefits programs to select cost-effective providers and coverage levels.
Benefits Verification Specialist
Spectraforce Technologist
Raleigh, NC
08.2018 - 12.2020
- Outbound Calls/Inbound Calls
- Explained benefits health plan to participants in easy to understand terms in order to educate each on available options.
- Prior Authorization Process
- Coordination Benefits
- ICD 10 Codes
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Checked member's benefits enrollment for accurac y and inputted all data into [Software].
Education
Associate of Science - Science
York Technical College
Rock Hill, SC 08.2009 - 12.2011
Associate of Arts - Liberal Arts
York Technical College
Rock Hill, SC 08.2009 - 12.2011
Skills
Interpersonal Skills
undefinedTimeline
Patient Care Advocate(benefit Verification)
Teleperformance
11.2020 - 12.2022
Benefits Verification Specialist
Spectraforce Technologist
08.2018 - 12.2020
Associate of Science - Science
York Technical College
08.2009 - 12.2011
Associate of Arts - Liberal Arts
York Technical College
08.2009 - 12.2011
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