Kicha Hayes
816 Wesley Ave Pleasantville
Summary
Dynamic and detail-oriented Guest Room Attendant with proven expertise at Tropicana Casino And Resort. Recognized for enhancing guest satisfaction through effective cleaning techniques and strong teamwork. Committed to maintaining high sanitation standards while efficiently managing inventory and prioritizing tasks to meet operational goals.
Overview
28
28
years of professional experience
Work History
Guest Room Attendant
Tropicana Casino And Resort
04.2007 - Current
- Cleaned and sanitized guest rooms to align with resort standards.
- Restocked supplies and amenities to improve guest satisfaction.
- Reported maintenance concerns promptly to enhance guest comfort.
- Supported training of new staff on cleaning protocols and procedures.
- Applied efficient cleaning methods to maximize time management.
- Worked collaboratively with housekeeping team to balance workload effectively.
- Managed inventory of cleaning supplies to support operational efficiency.
Guest Room Attendant
Sands Casino
02.2000 - 10.2006
- Monitored adherence to health and safety protocols within work areas.
- Assisted housekeeping team by providing clear task updates during shifts.
- Maintained cleanliness and order in common areas, hallways, and waiting zones near elevators.
- Addressed guest concerns efficiently while maintaining a professional demeanor.
- Prioritized tasks effectively during peak occupancy to enhance productivity and meet deadlines.
- Inspected rooms to ensure alignment with departmental standards.
- Reviewed rooms to identify and resolve maintenance issues, improving guest satisfaction.
- Managed inventory of linens, towels, and amenities to ensure quality and availability.
- Contributed to departmental goals by consistently achieving daily cleaning targets.
- Reported maintenance issues, damages, and disturbances to supervisor.
Clothing Sales Associate
Goodwill
02.1998 - 02.2000
- Supported customers in choosing clothing and accessories by providing individualized recommendations.
- Maintained an organized sales floor through item restocking and compliance with visual merchandising guidelines.
- Operated cash registers to accurately and efficiently process sales transactions.
- Acquired knowledge of inventory management systems to monitor stock levels and assist in restocking efforts.
- Collaborated with team members to meet daily sales goals and improve customer service.
- Engaged with customers through effective communication to create a welcoming shopping atmosphere.
- Incorporated customer feedback to enhance product selections and store layout for better satisfaction.
- Kept the store clean and orderly to promote easy navigation and improve the shopping experience.
- Restocked merchandise and organized product displays according to merchandising standards.
Education
High School Diploma -
Cumberland County College
Millville, NJSkills
- Housekeeping knowledge
- Reliability and punctuality
- Safety awareness
- Detail-oriented
- Housekeeping
- Safety procedures
- Inventory and supply
- Work prioritization
- Hospitality industry
- Basic maintenance
- Lost and found procedures
- Teamwork
- Sanitation practices
- Stress tolerance
- Cleaning techniques
- Room preparation
- Room inspection
- Guest room confidentiality
Timeline
Guest Room Attendant
Tropicana Casino And Resort
04.2007 - Current
Guest Room Attendant
Sands Casino
02.2000 - 10.2006
Clothing Sales Associate
Goodwill
02.1998 - 02.2000
High School Diploma -
Cumberland County College