Kidadda Hurt
Richton Park,IL
Summary
PROFILE SUMMARY:
Highly qualified, career driven professional with several years of successful experience in a position of increasing
responsibility and duties. Operates with a strong sense of urgency and thrives in a fast paced environment. Seeking
a challenging and stimulating position which offers plenty of scope for initiative and career advancement.
Overview
11
11
years of professional experience
Work History
Clinical Documentation Specialist
Park Lawn Center
Alsip, IL
09.2018 - Current
- Performed concurrent reviews of medical records, looking for accuracy, specificity, and important medical details
- Compared the diagnosis and treatment with the patient's complaint or injury, validate diagnosis codes and used
- The national medical billing coding system to correctly code all diagnoses and procedures
- Identified missing information, followed up with doctors and nurses to fill in any gaps in the healthcare record
- Ensured that healthcare operations comply with government regulations, such as the Health Insurance
- Portability and Accountability Act (HIPAA), also ensure that medical personnel have accurate and updated details about a patient's health status
- Entered data into the electronic records system and stored medical documentation.
Mental Health Technician
Progressive Housing Inc
Olympia Fields, IL
08.2016 - 09.2018
- Created meaningful relationships with a specified number of clients and their families and provided assistance with activities of daily living, appointments and referrals
- Attended to individual care needs and got to know their unique preferences and personalities
- Notified management of changes in condition and recommended adjustments in the level of care and service
- Assisted residents in life skills and other life enriching activities as indicated on their individual profile
- Partnered with the community team to ensure the community is in compliance with OSHA requirements and promotion of Risk Management programs and policies; adherence to safety rules and regulations
- Responded to the dining needs of the residents and guests while maintaining Progressive’s hospitality and service standards.
Customer Accounts Representative
Ross Dress For Less
Tinley Park, IL
08.2013 - 04.2016
- Handled customer inquiries via email, online, or in person and directed client complaints or complex queries to relevant departments in a timely manner
- Assisted with account management, including processing transactions and updating information
- Created new customers and maintained profiles in Customer Relationship Management (CRM) as information is provided
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems related to fraudulence quickly and efficiently
- Met customer satisfaction, efficiency metrics and issue resolution targets, exceeding customer expectations, building customer loyalty and took advantage of sales opportunities when appropriate.
Education
Associate Of Science - Information Technology
DeVry University
Skills
Handling Escalations, Payroll, Compliance, Scheduling, Account Management, Issue and Complaint Resolution
Call Monitoring, Workflow Management, Technical Support, Relationship Building, Staff and Team Training
Team Building, Employee Scheduling, CRM Software Record-Keeping, Eligibility Verification and Strategic
Critical Thinking, Data Analysis, Software Programs/Technology (Zendesk, Teams, MSO) and Collaborative
Live Chat Engagement, Payment Processing, Email Support, Quality Assurance and Medical Terminology
Timeline
Clinical Documentation Specialist
Park Lawn Center
09.2018 - Current
Mental Health Technician
Progressive Housing Inc
08.2016 - 09.2018
Customer Accounts Representative
Ross Dress For Less
08.2013 - 04.2016
Associate Of Science - Information Technology
DeVry University
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