KIDEST GIZAW

Dynamic professional with extensive experience at Ethiopian Airlines, excelling in customer communication and conflict resolution. Proven ability to enhance service levels and foster team motivation, ensuring safety compliance and operational efficiency. Highly proficient Senior Customer Service Representative with demonstrated customer service orientation, and interpersonal and communication skills to effectively handle multiple tasks in a fast-paced environment. A quality-focused producer consistently meets team and department production targets by delivering strong output to achieve metrics. Mentors new hires and existing staff in call-handling best practices to promote accurate and consistent call responses. Consistently maximize satisfaction by offering every customer industry-leading service and support. Adaptable and responsive team player with unwavering dedication to retaining customers, boosting revenue and resolving conflicts. Talented Instructor effectively facilitates learning for students of all ages by providing engaging, relevant instruction. Adapta teaching methods and instructional materials based on varying needs, abilities and interests of students. Proficient in crafting lesson plans with clear objectives easily communicated to students.. Knowledgeable professional focused on satisfying customers, protecting vehicles, and minimizing delays. Drives safely to prevent damages or mistakes. Great at putting people at ease and maintaining positive business reputation.