Kidist Eshetu
Dallas,TX
Summary
Results-driven and career-focused Call Center Trainer and Supervisor with experience in recruiting, hiring, and coaching high-performing teams. Proven ability to efficiently build and scale teams, improve retention, and manage client and candidate relationships. Skilled in high-volume communication, CRM systems, and remote collaboration. Technically proficient with experience in Salesforce, Five9, Workday, Paycom, and data tools such as Tableau, with the ability to quickly learn and adapt to new systems in fast-paced environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Call Center Trainer & Supervisor
DaBella
04.2025 - Current
- Interview, hire, and onboard new agents, ensuring alignment with company standards
- Train and coach new hires on communication, objection handling, and performance strategies. Led biweekly training sessions for 15+ new hires.
- Supervise team performance, providing daily coaching and feedback to improve results
- Built and launched the weekend shift for the Dallas site, scaling team performance and structure.
- Maintained high team retention and engagement through consistent support and leadership
- Recognized as Top Customer Retention performer in the company (2x) - 76% Average
Telemarketer / Data Entry
DaBella
06.2024 - 04.2025
- Conducted 400+ outbound calls to generate leads and schedule appointments
- Managed and updated customer data in Salesforce
Education
A.S. - Computer Science
Dallas College
Dallas, TX05-2026
Skills
- Recruiting & Interviewing
- Customer Service & Client Relations
- Strong Communication (Phone, Email, In-Person)
- Leadership & Team Management
- Training & Coaching
- High-Volume Calling & Outreach
- CRM Systems: Salesforce, Five9
- HR Systems: Workday, Paycom (Onboarding & Administration)
- Data Analysis & Visualization: Tableau
- Microsoft Office: PowerPoint, Word (Presentation Development)
- Marketing & Lead Generation (Marlimar)
- Data Entry & Organization
- Remote Work & Virtual Collaboration (Zoom, Teams, CRM systems)
- Basic MySQL
Certification
- Pharmacy Tech Trainee License – Active
- Future Talent Academy — Diploma
Languages
Amharic
English
Beginner French
Timeline
Call Center Trainer & Supervisor
DaBella
04.2025 - Current
Telemarketer / Data Entry
DaBella
06.2024 - 04.2025
A.S. - Computer Science
Dallas College
Awards
Valedictorian – High School, MVP Award Winner – DaBella, Multiple Top Performer Awards – DaBella, Top Supervisor (Pitch Rate, Customer Retention, and Lead Quality) – 2x Winner