Kieaira Jones
Houston,TX
Summary
Dedicated and customer-focused professional with experience in customer service and hospitality, delivering exceptional guest experiences in fast-paced environments. Skilled in managing front desk operations, answering multi-line phone systems, scheduling appointments and more. Known for strong communication, attention to detail, and a positive, professional attitude, with a commitment to providing outstanding service and creating a welcoming environment for clients and visitors.
Overview
9
9
years of professional experience
Work History
CNA
Tallahassee Developmental Center
Tallahassee, FL
04.2015 - 02.2018
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained accurate documentation of patient care, enhancing communication among team members.
- Implemented individual care plans, adapting approaches to meet specific resident needs.
- Conducted safety checks in living areas to promote a secure environment for residents.
Customer Service Representative
Teleperformance
Panama City, FL
04.2019 - 12.2019
- Provided outstanding customer service by promptly addressing a wide range of inquiries, concerns, and requests with professionalism and empathy.
- Demonstrated a deep understanding of company products, services, and policies to provide accurate information and solutions to customers.
- Investigated and rectified customer complaints in a timely manner, reinforcing commitment to exceptional service.
- Employed active listening techniques to accurately assess customer needs and preferences.
- Oversaw high volume of incoming calls and emails, ensuring composure and efficiency during peak periods.
- Collaborated with cross-functional teams to escalate complex issues, coordinate follow-up actions, and provide seamless customer support across departments.
- Consistently achieved and exceeded performance targets for customer satisfaction, call resolution, and service quality metrics.
Front Desk Receptionist
Four Points by Sheraton
Tallahassee, FL
04.2021 - 05.2022
- Warmly welcomed guests upon arrival, ensuring a positive first impression and exceptional customer experience.
- Administered check-in and check-out operations, maintaining high standards of accuracy and customer service.
- Streamlined record-keeping of guest reservations and room assignments to enhance coordination between front desk staff and housekeeping.
- Collaborated closely with other hotel departments to facilitate guest requests, resolve issues, and ensure seamless operations.
- Demonstrated excellent communication skills in interactions with guests, colleagues, and management, fostering a welcoming and hospitable atmosphere at the front desk.
Correctional Officer
Apalachee Correctional Institution
Sneads, FL
06.2022 - 02.2024
- Enforced institutional policies and regulations to maintain safe environment for staff and inmates.
- Collaborated with team members to manage inmate behavior and resolve conflicts effectively.
- Mentored new officers on procedures, protocols, and emergency response techniques to enhance operational readiness.
Education
High School Diploma -
Success Academy
Tallahassee, FL03.2015
Skills
- Communication Skills
- Professional Phone Etiquette
- Active Listening
- Problem-Solving
- Patience
- Record Keeping
- Time Management
- Adaptability
- Conflict Resolution
Teamwork
Timeline
Correctional Officer
Apalachee Correctional Institution
06.2022 - 02.2024
Front Desk Receptionist
Four Points by Sheraton
04.2021 - 05.2022
Customer Service Representative
Teleperformance
04.2019 - 12.2019
CNA
Tallahassee Developmental Center
04.2015 - 02.2018
High School Diploma -
Success Academy