Kieara Dinkins
Fort Lauderdale,FL
Summary
Dynamic business owner with a proven track record at Winter Wishes Collection, excelling in customer relations and marketing strategy. Skilled in creating compliant skincare products and optimizing online sales. Recognized for attention to detail and exceptional customer service, driving customer satisfaction and loyalty in competitive markets.
Overview
12
12
years of professional experience
Work History
Business Owner
Winter Wishes Collection
12.2019 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Collaborate with or suppliers to create effective, safe, and desirable skincare products. Ensure products meet industry standards and regulations.
- Create and execute marketing campaigns across social media, email, content marketing, and paid advertising to attract and retain customers.
- Oversee the online store, manage product listings, pricing, promotions, and customer orders to optimize revenue.
- Handle inventory tracking, and logistics to ensure product availability and timely order fulfillment.
Call Center Dispatcher
Lock Smith
08.2019 - 03.2020
- Receive and manage incoming service requests via phone, email, or online platforms.
- Prioritize and organize dispatch schedules based on urgency and location.
- Assign jobs to locksmith technicians, providing detailed location and service information.
- Communicate effectively with technicians to ensure timely arrivals and job completions.
- Provide exceptional customer service, addressing client inquiries and concerns professionally.
- Maintain detailed records of all service requests, dispatch actions, and technician notes.
Customer Service Representative
Life Alert
05.2018 - 06.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answer incoming calls from customers seeking assistance or information about Life Alert services.
- Provide professional and compassionate support to elderly clients and their families.
- Educate customers on device use and troubleshooting
Clinical Nutrition Assistant
John Hopkins Hospital
06.2013 - 02.2015
- Respond to inbound calls and emails from clients seeking nutritional guidance or support.
- Provide general nutritional education and information based on established guidelines
- Coordinate appointments and follow-up sessions with registered dietitians or healthcare
- Facilitated timely meal delivery for patients, ensuring proper temperature control and portioning requirements were met.
Education
High School Diploma - Criminal Justice
Chesapeake High School
Essex, MD06.2011
Skills
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
Timeline
Business Owner
Winter Wishes Collection
12.2019 - Current
Call Center Dispatcher
Lock Smith
08.2019 - 03.2020
Customer Service Representative
Life Alert
05.2018 - 06.2019
Clinical Nutrition Assistant
John Hopkins Hospital
06.2013 - 02.2015
High School Diploma - Criminal Justice
Chesapeake High School
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