Kieara Johnson
Houston,Texas
Summary
Friendly and efficient professional devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Overview
1
1
year of professional experience
Work History
Customer Service Associate
Electric Tan
Corpus Christi, TX
01.2024 - 05.2024
- Managed salon independently
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Processed customer orders accurately and efficiently.
- Resolved customer inquiries in a timely manner.
- Counted and balanced cash drawer at the beginning and end of shift.
- Verified all transactions were accurate, signed off on documents, and recorded discrepancies.
- Performed daily deposits in accordance with bank policies and procedures.
Cashier/Sales Associate
GO Car Wash
Corpus Christi, TX
07.2023 - 10.2023
- Sales
- Customer service
- Assisting manager/team lead
- Interact with customers to ensure satisfaction
- Worked with kiosk/computer/xpt
- Greeted customers and answered any questions about the store's products and services.
Student Worker
Texas A&M Corpus Christi
01.2023 - 06.2023
- Assisted students with registration and course selection processes.
- Organized student records and data in an efficient manner.
- Provided support to faculty with administrative tasks such as filing, photocopying, and mail distribution.
Education
Associate of Science - Computer Science
Houston Community College
Houston, TX06-2019
Skills
- Point of sale systems
- Sales closing
- Complaint escalation
- Stock replenishment
- CRM system proficiency
- Account updating
Timeline
Customer Service Associate
Electric Tan
01.2024 - 05.2024
Cashier/Sales Associate
GO Car Wash
07.2023 - 10.2023
Student Worker
Texas A&M Corpus Christi
01.2023 - 06.2023
Associate of Science - Computer Science
Houston Community College
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